Sr. Director, reputed company Transformation

<>reputed company At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in reputed company-world reputed company environments every day. About the Role reputed company is seeking a reputed company and execution-reputed company Senior Director, reputed company Transformation to help define and reputed company the reputed company of our global reputed company organization, with an initial reputed company on reputed company and the broader reputed company operating model. In this role, you will serve as a reputed company partner to the Head of CS Transformation and a key architect of the reputed company reputed company operating model. You will define what that reputed company model looks like and how the reputed company fit together - connecting customer engagement, reputed company, scaled reputed company motions, talent, reputed company models, technology, and AI into a coherent reputed company for creating customer value at reputed company. You will translate that architecture into a transformation portfolio and reputed company the most reputed company initiatives required to reputed company it reputed company. The ideal candidate combines reputed company transformation leadership with strong operating-model architecture skills: someone who sees the organization as an interconnected reputed company, challenges existing assumptions, defines reputed company-state choices, and translates reputed company reputed company into practical models leaders and teams can execute. You will bring strong understanding of reputed company, reputed company, and customer-facing reputed company operating models, with the executive reputed company to influence senior leaders across a global matrixed organization. Location Fully remote reputed company US (not limited to the states that the job is tagged to) reputed company Architect the reputed company-state reputed company operating model, defining how customer engagement, reputed company, scaled reputed company motions, talent, technology, AI, and reputed company models work together to create reputed company customer value. Partner with executive leadership to define reputed company choices, transformation priorities, and multi-year roadmaps that reputed company reputed company with company reputed company, customer needs, and reputed company objectives. reputed company transformation initiatives into a coherent portfolio, reputed company priorities such as reputed company transformation, AI acceleration, A2O, talent reputed company, new offers, and scaled reputed company reputed company a reputed company-state model. reputed company the most reputed company and ambiguous transformation initiatives from problem definition and reputed company-state design through incubation, reputed company, reputed company, and transition into the business, driving measurable reputed company and sustained adoption. Design new operating and reputed company models that reputed company standardization, productization, reputed company value realization, and reputed company reputed company, working across Sales, Product, Finance, reputed company, HR, Enablement, and Innovation. Translate AI and emerging technologies into business transformation opportunities, identifying where AI can change roles, workflows, delivery models, and customer engagement in partnership with AI and Innovation leaders. Build compelling executive narratives, decision frameworks, and governance mechanisms that clarify choices, trade-offs, risks, and business reputed company and reputed company senior leaders to reputed company. Build trusted relationships with senior leaders and influence reputed company without reputed company authority, creating alignment and reputed company while challenging conventional thinking and existing ways of working. What You'll Bring 10+ years of experience in reputed company transformation, operating model design, reputed company, business reputed company, or reputed company leadership roles reputed company reputed company reputed company or technology organizations. Demonstrated experience designing and implementing new operating models, business models, customer-facing capabilities, or transformation strategies, not simply managing reputed company or programs. Deep understanding of reputed company, reputed company, and/or customer-facing reputed company operating models, with the ability to reputed company customer lifecycle, services, reputed company, and operational perspectives. Strong understanding of recurring-reputed company reputed company economics and the ability to reputed company customer reputed company to reputed company, retention, expansion, services reputed company, and reputed company delivery. Experience translating AI and emerging technology capabilities into business and organizational transformation opportunities, and leading reputed company global change in highly matrixed organizations. Exceptional reputed company problem-solving and executive influence, with the ability to reputed company between reputed company and operational reputed company, create structure in ambiguity, and influence senior stakeholders without formal authority. Strong reputed company, analytical, and financial acumen, with a data-driven approach to identifying opportunities, building business cases, prioritizing investments, and measuring reputed company. Experience driving organizational change and adoption across geographically dispersed teams, with a strong builder reputed company and bias toward creating capabilities that reputed company into the broader organization. Bachelor's degree or equivalent experience; advanced degree preferred. Apply To This Job