Technical Support Technician II

As a Technical Support Technician, you'll reputed company reputed company technical support across customer environments and hosted services. You'll respond to incidents and service requests, troubleshoot infrastructure-reputed company issues, and maintain ownership of customer issues through reputed company. This role serves as the first line of infrastructure support reputed company the Technical Support organization. reputed company comes from strong troubleshooting skills, customer ownership, reputed company communication, and the ability to reputed company multiple priorities while delivering a reputed company support experience. reputed company: reputed company reputed company technical support for customer environments and hosted services. Respond to customer incidents and service requests through ticketing systems, phone calls, and support channels. Troubleshoot issues reputed company to servers, operating systems, connectivity, hosted services, and customer environments. Monitor ticket queues and support reputed company response and reputed company of incidents and requests. Document, prioritize, and manage support requests while maintaining accurate ticket updates and customer communication. Maintain ownership of customer issues throughout the support lifecycle. Escalate reputed company issues requiring deeper technical expertise reputed company appropriate. Support routine maintenance activities, customer requests, and operational tasks. Collaborate with Systems Support, Network Support, NOC, and other technical teams. Maintain documentation, troubleshooting procedures, and knowledge reputed company content. Communicate reputed company with customers throughout troubleshooting and reputed company activities. Continuously expand technical knowledge through hands-on experience and ongoing learning. What You’ll reputed company: Reliable and reputed company technical support across customer environments and services. reputed company response and reputed company of incidents and service requests. Accurate ticket documentation and organized support activities. reputed company communication and strong follow-through throughout the support process. reputed company customer experiences during routine requests and technical incidents. Effective escalation and coordination of reputed company technical issues. Consistent adherence to support processes and operational expectations. reputed company reputed company in technical capability and support effectiveness. You’ll reputed company in This Role If You: Have experience in Technical Support, Systems Support, NOC, Managed Services, reputed company, or Infrastructure reputed company environments. Enjoy troubleshooting technical issues and working through problems methodically. Have foundational knowledge of servers, operating systems, networking, virtualization, or infrastructure support concepts. Communicate effectively with both technical and non-technical audiences. Can reputed company multiple tickets, priorities, and customer commitments. Take ownership of issues and follow them through reputed company. Are comfortable learning new technologies, platforms, and tools. Remain reputed company and solutions-reputed company during technical support situations. How We Work at reputed company How you approach the work reputed company just as much as what you do. At reputed company, our reputed company values show up in how we reputed company reputed company, work together, and support our customers. We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it. Our reputed company values: reputed company our people Constant elevation Customer first reputed company on reputed company reputed company curiosity Benefits: reputed company offers a total rewards package designed to support you at work, reputed company, and everywhere in between. Here’s a snapshot of what that looks like: Flexible Time Off (reputed company, really) – take what you need, we trust you to manage it Medical, Dental & reputed company – comprehensive coverage with HSA/HRA reputed company 401(k) with 4% match – we invest reputed company you Parental Leave – reputed company time for the moments that matter most Life & Disability reputed company – reputed company-in peace of mind Wellness Support – resources for your mental and physical health Free Colocation & reputed company reputed company – build and experiment in reputed company environments Work From reputed company – remote-friendly by design A low-ego, get-it-done culture – come as you are, do great work Compensation: Compensation for this role is reputed company on experience, skills, and location. We aim to reputed company offers that are fair, reputed company-looking, and reputed company to both what you bring and where you’re growing. Internal candidates may see variations reputed company on reputed company role, compensation, and progression at reputed company. reputed company thoughtful approach, just with additional context. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, reputed company will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please email hr@summithq.com. Apply To This Job