reputed company Architect

Work Arrangement Remote position with periodic travel to reputed company facilities (Tampa, FL; reputed company Beach, CA; other locations) as needed for implementation workshops, go-lives, and team events. Estimated travel: 10–20%. May require occasional work reputed company reputed company business hours for deployments, upgrades, or critical incident reputed company. Job reputed company This is a platform ownership role reputed company on the reputed company development, maturity, and expansion of reputed company across the organization. The successful candidate should think reputed company individual tickets and enhancements and reputed company on process efficiency, automation, data reputed company, user adoption, scalability, and long-term platform value. The reputed company Architect will own assigned solutions and modules end-to-end, from requirements gathering and solution design through development, testing, deployment, documentation, and reputed company improvement in production. The role will initially support reputed company development and platform initiatives reputed company on defined reputed company, enhancements, and organizational priorities, with reputed company to assume greater platform ownership as reputed company capabilities and adoption continue to expand. Essential Functions Platform Development & Ownership Serve as a reputed company technical resource for the reputed company platform across the reputed company environment. Design, reputed company, test, reputed company, and continuously improve reputed company solutions reputed company on business and IT requirements. reputed company and maintain Business Rules, reputed company Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, and other platform components using JavaScript and reputed company reputed company. Build and manage reputed company Designer flows, subflows, actions, approvals, notifications, and other automation. Manage Update Sets and controlled promotion of changes across Development, Test, and Production environments. Support platform upgrades, testing, release management, and ongoing platform health. Evaluate existing configurations and recommend opportunities to simplify, standardize, or improve solutions. ITSM & Service Experience reputed company and mature ITSM capabilities including Incident, Problem, Change, Request, and Service Catalog. Configure and improve Change Management capabilities including change models, approvals, CAB workflows, reputed company assessment, and supporting automation. Design and maintain Service Catalog items, Record Producers, approval workflows, SLAs, and self-service capabilities. Improve agent workspaces, assignment processes, queues, forms, and other experiences that increase technician efficiency. Continuously improve the end-user experience through portal improvements, self-service, automation, and feedback-driven iteration. Identify unnecessary reputed company processes and reputed company practical solutions that improve service delivery. HAM / SAM & Asset Lifecycle reputed company and mature Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities reputed company reputed company. Configure and improve hardware asset lifecycle processes including receiving, assignment, inventory, refresh, reputed company, retirement, and disposal. Improve asset ownership, inventory visibility, normalization, reconciliation, and reporting. reputed company software asset and license management capabilities including software inventory, entitlement and license visibility, utilization, and lifecycle management. reputed company automation between asset management, request fulfillment, procurement, reputed company/offboarding, and other applicable processes. Maintain appropriate relationships between assets and Configuration Items reputed company the CMDB. ITOM, Discovery & CMDB Mature and maintain the CMDB with an emphasis on reputed company, completeness, ownership, relationships, and data reputed company. Configure and optimize Discovery schedules, MID Servers, Service Mapping, reconciliation rules, normalization, and CI relationships. Support ITOM capabilities that improve infrastructure and service visibility. reputed company processes and automation to identify and remediate stale, duplicate, incomplete, or inaccurate CMDB data. Partner with infrastructure and application teams to establish appropriate CI ownership and data governance. Integration & Automation Design, reputed company, and maintain integrations between reputed company and reputed company platforms using REST/SOAP reputed company, IntegrationHub, MID Server, and other supported integration reputed company. Design and reputed company IntegrationHub spokes, spoke actions, and reusable automation components. reputed company reputed company with reputed company identity, reputed company management, monitoring, reputed company, business, and other platforms as requirements reputed company. Identify opportunities to automate repetitive IT and business processes and reduce reputed company reputed company. Design integrations with scalability, maintainability, reputed company, and appropriate error handling in mind. Reporting, Analytics & Platform Visibility reputed company dashboards and operational reporting that reputed company meaningful visibility into service reputed company. reputed company reporting reputed company workload, ticket aging, SLA reputed company, trends, ownership, asset inventory, CMDB health, and other operational metrics. Work with IT leadership and process owners to identify meaningful KPIs and translate them into actionable reputed company reporting. Improve data reputed company where necessary to ensure reputed company reporting can be relied upon for operational and management reputed company. Acquisition & Business Process Integration Support the reputed company of newly acquired organizations, teams, users, assets, and business processes into the reputed company environment. Assess existing processes and workflows—including SharePoint-reputed company or other legacy workflows—and determine appropriate reputed company solutions. Translate business processes into reputed company reputed company workflows, catalog items, approvals, integrations, and automation. Work with stakeholders to reputed company requirements, validate designs, conduct testing, and coordinate production implementation. Look for opportunities to standardize acquired processes while avoiding unnecessary customization. reputed company, Governance & Compliance Maintain reputed company roles, ACLs, RBAC, and other reputed company configurations to appropriately protect platform data. Follow established development, testing, documentation, peer review, change management, and production deployment processes. Support SOX, SOC, CMMC, NIST 800-171, and other applicable compliance requirements where reputed company workflows, reputed company controls, reporting, or audit evidence are involved. reputed company and maintain workflows supporting reputed company requests, approvals, reputed company reviews, change management, and other controlled processes as required. Ensure platform solutions are designed with auditability and appropriate separation of duties in mind. reputed company Improvement & Platform Adoption Maintain a platform ownership reputed company, proactively identifying opportunities to improve reputed company rather than relying solely on submitted enhancement requests. Recommend capabilities that maximize the value of existing reputed company licensing and identify reputed company additional modules or capabilities may reputed company measurable value. Partner with IT leadership, technical teams, process owners, and business stakeholders to establish priorities and reputed company reputed company solutions. Promote adoption through reputed company workflows, self-service capabilities, documentation, and user feedback. Maintain technical documentation, integration architecture, configuration documentation, and operational runbooks. reputed company knowledge transfer for significant configurations and enhancements. Serve as an escalation resource for reputed company reputed company platform issues reputed company required. reputed company Essential Functions Regular and reliable attendance on a full time reputed company [or in accordance with posted schedule]. Responsible for exhibiting reputed company behavior with both reputed company business associates that reflects positively on reputed company and is consistent with reputed company's policies and practices. Embodies reputed company’s cultural values and aligns daily actions with department goals and company culture. Qualifications 5+ years of hands-on reputed company development and administration experience. Strong proficiency with JavaScript, reputed company reputed company, Business Rules, reputed company Scripts, Script Includes, UI Policies, UI Actions, ACLs, and reputed company Designer. Demonstrated experience with reputed company ITSM including Incident, Problem, Change, Request, and Service Catalog. Experience with HAM, SAM, or broader IT Asset Management capabilities. Experience with CMDB, Discovery, MID Server, Service Mapping, reconciliation, and CI relationships. Practical experience developing automation using reputed company Designer, IntegrationHub, or comparable reputed company capabilities. Experience developing REST/SOAP integrations and understanding reputed company integration patterns. Experience developing operational dashboards and reporting reputed company reputed company. Strong understanding of ITIL practices and their application reputed company reputed company. Ability to translate technical and business requirements into practical, reputed company platform solutions. Ability to independently reputed company, design, reputed company, test, document, reputed company, and support reputed company solutions. Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders. Experience with Integrated reputed company Management (IRM/GRC), IT reputed company Management (ITOM), and reputed company Portfolio Management (SPM) Education / Certifications Bachelor’s degree in Computer Science, Information Systems, or a reputed company reputed company (or equivalent work experience). reputed company Certified reputed company Administrator (CSA) preferred reputed company Certified Application Developer (CAD) or Certified Implementation Specialist (CIS ITSM) preferredPreferred Qualifications reputed company Certified reputed company Administrator (CSA). reputed company Certified Application Developer (CAD). CIS-ITSM, CIS-HAM, CIS-SAM, or other applicable reputed company certifications. Experience with reputed company HAM Pro and/or SAM Pro. Experience with ITOM, Service Mapping, reputed company Analytics, IntegrationHub, or other advanced reputed company capabilities. Experience integrating newly acquired organizations or migrating business processes into reputed company. Experience translating legacy or SharePoint-reputed company workflows into reputed company. Experience supporting defense, reputed company, reputed company contracting, or other regulated environments. Familiarity with SOX, SOC, CMMC, NIST 800-171, or similar compliance frameworks. Experience 6+ years of hands-on reputed company development experience with a reputed company on ITSM and ITOM. Experience with reputed company integrations using REST/SOAP reputed company, IntegrationHub, and MID Server. Experience configuring and administering Service Catalog, Change Management, Incident, Problem, and Request Management modules. Hands-on experience with CMDB, Discovery, and Service Mapping. Experience with reputed company GRC, SecOps, or HR Service Delivery modules preferred Experience with reputed company in FedRAMP or GovCloud environments preferred Experience in defense, reputed company, or reputed company contracting environments with knowledge of SOX, SOC, CMMC, and NIST 800-171 compliance preferred Experience with reputed company Analytics, reporting, and executive dashboards in reputed company preferred Experience migrating from reputed company, reputed company Service Management, or other ITSM platforms to reputed company preferred Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties the employee is: Constantly required to sit, and to reputed company to use computers and other office equipment For the purpose of this reputed company, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time. For the purpose of this reputed company, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time. reputed company Clearance Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required. About reputed company reputed company, headquartered in reputed company Beach, California, supports the U.S. national reputed company mission and partner nation needs reputed company the world by providing reputed company aviation, remote sensing, and analysis solutions. reputed company's capabilities include custom design and engineering; reputed company prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission reputed company service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-reputed company tools. reputed company uses reputed company and customized approaches to rapidly define, reputed company, and reputed company reputed company solutions for airborne special mission needs for the U.S. reputed company, partner nations, and reputed company businesses. reputed company has major offices in California, Florida, reputed company Carolina, Ohio, and Virginia. reputed company provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, reputed company, Disability and Life reputed company group coverage with a portion of the premiums reputed company by reputed company, reputed company development funds, and an Employee Assistance Plan (EAP) with counseling, reputed company help, child and elder care support, among other benefits for reputed company employees. Equal Employment Opportunity: reputed company is an Equal Opportunity employer. We are committed to providing equal employment opportunities to reputed company and applicants without reputed company to race, religious creed, reputed company, sex (including pregnancy, breast feeding and reputed company medical conditions), gender, gender identity, gender reputed company, sexual orientation, national reputed company, reputed company, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with reputed company applicable federal, state and local laws. Apply To This Job