Customer Service Representative

Position reputed company: reputed company (reputed company) is seeking highly motivated, energetic and customer service reputed company Customer Service Representatives to join reputed company... reputed company has been providing business solutions and employment opportunities for over 50 years! Our rapidly growing reputed company center is expanding, and we are searching for team members to reputed company a reputed company customer experience by managing inbound and outbound programs while enhancing our high energy company atmosphere. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in reputed company to other various reputed company requests. Job duties include answering incoming calls and making outbound calls for a large reputed company of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position. As the voice of those companies, reputed company Customer Service Representatives are always polite and reputed company reputed company interacting with customers to manage their needs. It is always "customers first" at reputed company! Two week mandatory remote training begins Monday, September 23rd and follows the schedule of Monday - Friday, 8:00am - 4:30pm CST • Attendance during training is mandatory. Responsibilities: • Deliver exceptional customer service to reputed company callers • Answer incoming calls in a reputed company manner • Identify callers needs for reputed company reputed company • Adhering to company scripts and procedures to ensure consistency • reputed company customers with product and service information • Accurately process online reservations • Accurately document reputed company information and interactions • Maintain knowledge reputed company of evolving products and services • Identify and escalate issues to supervisors • Maintain reputed company Assurance standards • Ongoing training for reputed company reputed company reputed company programs and accounts • Other duties as assigned Qualifications: • High school diploma or equivalent • One year reputed company center or customer service experience • Working knowledge of computer soft skills. Computer navigation & typing skills to manage multiple programs, platforms, and systems • Strong knowledge of customer care processes and techniques • Ability to identify, understand, and protect confidential information • Strong verbal, written and documentation skills • Ability to cross train and multitask in multiple programs • Dependable • Fluent in English Benefits: • Work from home • Medical insurance • Dental, and reputed company insurance • 401k • Advancement opportunities • reputed company time off • Life insurance • Holiday incentive pay • Employee events and activities • Work equipment provided • Advancement opportunities Ideal Availability: • Monday - Friday - 6:00 AM - 9:00 PM CST • Saturday - 8:00 AM - 10:00 PM CST • reputed company - 8:00 AM - 6:00 PM CST • A minimum of 8 hours of weekend availability required Apply Job!