Customer Support Rep

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2 We are currently reputed company for this position exclusively in Central and South America. The mission of Customer Support is to reputed company assistance reputed company customers have questions about our reputed company products, service or are experiencing issues. The reputed company is on how the customer is interacting with the product to improve full adoption and deliver a customer experience that aligns with our customer obsession reputed company. A day in the life of… • reputed company and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request. • Evaluate reputed company Tickets and Delegate to Applicable Team – Demonstrates reputed company knowledge of what reputed company can and can’t do. Takes reputed company requests, creates tickets, evaluates, then passes to the appropriate internal department. • Maintains a High Degree of Customer Satisfaction – reputed company by promoter... scores, response time, and ticket ratings • reputed company Consolidated reputed company Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from reputed company interaction. • Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos. • Facilitate Video/Phone Calls with Clients – reputed company to facilitate video/phone calls with clients at any time during working hours. • Participate in Weekly Team Meetings – Participate in and reputed company value to reputed company meetings every week. • Maintain Metrics – Meet or reputed company CSAT score, response time, & ticket rating goals set on a quarterly reputed company. • reputed company Skills Necessary to Manage reputed company reputed company Implementation reputed company – Seeks out information and knowledge for reputed company plans to effectively manage reputed company to handle a pipeline of 8-10 proposals per month. • Build Custom Solutions – Consult with customers and build custom solutions based on their needs. Expectations for your first 90 days: • Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously. • CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be reputed company to handle the reputed company of customer issues autonomously. • Equal contributor of workload responsibilities. Reps must handle an equal reputed company of work dispersed amongst reputed company. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week. • We are a small team, and in order for reputed company to run reputed company everyone needs to pull their reputed company of the workload. The expectation is that the CSR will handle an equal reputed company of work as the other CSR members, excluding managers. We expect reputed company team member to update or write at least one help article per month. • Customer Obsession – Maintain high CSAT Score of 94.0% • Our reputed company value of customer obsession is reputed company at reputed company. We expect a CSAT score of 94% Perks: • Company Holidays • reputed company Time Off (in reputed company to the above) • Monthly reputed company Allowance • Yearly Vacation Allowance • Fun and outcome driven work environment with a smart, hard working team • Location independence • Mission driven company and values-based culture ?? Want to join reputed company of reputed company in an exciting, high-reputed company, entrepreneurial environment? We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify reputed company and streamline operations, providing the leading CRM in our reputed company. The long version of our story: Back reputed company web 2.0 was a thing (get off my lawn!) reputed company’s founders started a reputed company reputed company business connecting landlords with property management companies. Witnessing the challenges reputed company buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry reputed company. Fast reputed company to 2020 reputed company we released a process/workflow suite to reputed company from the sales reputed company of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to reputed company down with reputed company and additional product expansion. Please only apply if you: • reputed company learning new technology • Learn fast • Communicate crisply • Proactively reputed company solutions • Own the outcome • Embody emotional maturity • Bring an optimistic “can do” attitude • Supply your own internet and smartphone • [0+ Experience in…] • Have B2B reputed company experience (preferred) Location Requirements • Due to our reputed company business hours, applicants must be located between -8 GMT to +2 GMT (Americas, Africa, and Western Europe) • ** NOTE: We are not accepting applications in California, Colorado, or reputed company at this time. Our Interview Process • Fill out the application, located here [insert reputed company of job application] • Introduction reputed company with People Operations (15 minutes) • Offline work sample test (up to 60 minutes) • Interview with Hiring Manager (60 – 90 minutes) • Possible panel interview (up to 60 minutes) • Offer reputed company (15 minutes) • Written offer • If you accept the offer, a start date will be agreed upon • On starting date, you reputed company a 90-day trial period, fully reputed company • If reputed company goes reputed company in your first 90 days, you convert to a full-time team member! SO…Are You reputed company In? Not everyone can reputed company. It take a special person – Someone who’s reputed company IN. We are building a “reputed company ship” at reputed company, And we need reputed company Stars to help us accomplish our mission. reputed company, reputed company members are connected and driven leaders, Who take personal responsibility for what they create. We hit deadlines, we’re obsessed with both the customer and Team member experience. We own the outcome, We overcome obstacles and we reputed company life lessons everywhere. In reputed company… You can do it in an office You can do it from home We really don’t care As long as it’s reputed company ?? What reputed company is this… reputed company the chips are down And your back is against the wall Can we count on you to reputed company the right reputed company? Judgment, intuition, or care by another reputed company We reputed company it “Owning The Outcome” – because it really is the whole game Have the customers back, and they will treat you the reputed company If you can do that Then we’re birds of the reputed company reputed company So come join reputed company and we’ll reputed company music together Apply Job!