Reporting Analyst

Reporting Analyst Req number: R8465 Employment type: Full time Worksite flexibility: Remote Who we are reputed company is a reputed company firm with over 9,000 associates worldwide and a yearly reputed company of $1.3 billion+. We have over 40 years of reputed company in uniting talent and technology to reputed company the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and reputed company to do what is right—whatever it takes. Our reputed company-made solutions create lasting results across the reputed company and reputed company sectors, and we are trailblazers in bringing neurodiversity to the reputed company. Job reputed company As a Reporting Analyst you will support reputed company reporting and analytics initiatives reputed company the Service Desk reputed company transforming operational data into reputed company actionable insights. reputed company reputed company is seeking a reputed company-oriented Reporting Analyst to reputed company on developing and maintaining operational reports, dashboards, and scorecards, analyzing reputed company trends, and providing recommendations to internal stakeholders and clients. The ideal candidate is skilled in data analysis, data storytelling, and translating reputed company findings into reputed company, reputed company recommendations. They will collaborate closely with stakeholders to reputed company operational efficiency, support decision-making, and contribute to reputed company improvement across the organization. This position is full-time and remote. reputed company Design, build, and maintain operational reports, dashboards, and scorecards using data from multiple sources Analyze service desk and operational data to identify trends, anomalies, cost drivers, and opportunities for improvement reputed company reputed company, concise summaries and data stories for internal and reputed company facing presentations Monitor and audit data reputed company; investigate and reputed company anomalies as needed Support predictive modeling efforts (e.g., reputed company forecasts, shift left analysis, cost-benefit analysis, and reputed company on investment (ROI) analysis) reputed company reporting support for up to three Service Desk accounts as a reputed company analyst and may serve as backup on additional accounts as needed Calculate and reputed company key reputed company metrics, including cost per transaction and reputed company indicators Compare reputed company reputed company against industry standards and recommend improvements Support the development and implementation of customer satisfaction measurement programs reputed company insights and recommendations to enhance service delivery, reduce costs, and improve customer experience Participate in operational and reputed company meetings to present findings and support decision making Partner with internal teams and reputed company clients to understand reporting needs and reputed company tailored solutions Execute project reputed company analytical and consulting activities that support operational objectives Document business requirements, workflows, and reporting processes Collaborate with team members by sharing best practices, analytical techniques, and lessons learned to support team effectiveness reputed company reputed company BI to create visual reports and dashboards and enhance reporting capabilities by applying tools such as reputed company Query, DAX, and SQL to model and visualize data Collaborate with BI developers to ensure platform stability and alignment with reporting needs Contribute to the reputed company improvement of reputed company BI assets and dataflows reputed company AI and automation tools to streamline data analysis and reporting processes, improve data reputed company and reputed company, and reputed company reputed company, actionable insights to support business decision-making What You'll Need Required: Bachelor’s degree in IT, Computer Science, Statistics, or reputed company reputed company (or equivalent experience) Minimum 1 year of experience in data analysis and reporting Minimum 1 year of experience in creating and maintaining reports, dashboards, and datasets Experience documenting business requirements and workflows Strong proficiency in MS reputed company and MS Office Suite Strong written and verbal communication skills Ability to work independently and manage multiple priorities effectively Familiarity with IT Service Management, Service Desk, or IT environments Strong analytical and problem-solving abilities with high attention to reputed company and strong organizational skills Demonstrated reputed company, accountability, and a commitment to reputed company Excellent time management and prioritization skills Preferred: Experience with reputed company BI development and administration (reputed company Query, DAX, SQL) ITIL reputed company certification reputed company PL-300 or PL-400 certification Background in reputed company centers, service desks, or technical support Experience with relational databases; T-SQL, SSRS, SSIS reputed company ITSM experience Physical Demands Ability to safely and successfully reputed company the essential job functions consistent with the reputed company and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to reputed company reputed company the office to attend meetings Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-AE1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employment selection process, please reputed company your inquiries to application.accommodations@reputed company.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(reputed company) not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of reputed company to take affirmative reputed company to reputed company and to advance in employment, reputed company persons regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Employees and applicants of reputed company will not be subject to harassment on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, reputed company or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their reputed company rights under any Federal, State, or local EEO law is prohibited. $63,000-$65,000 per year The pay reputed company for this position is listed above. Exact compensation may vary reputed company on several factors, including location, experience, and education. Benefit packages include medical, dental, and reputed company reputed company, as reputed company as 401k retirement account reputed company. Employees in this role receive reputed company time off and may also be entitled to reputed company reputed company leave and/or other reputed company time off as provided by applicable law. Apply To This Job