Customer Support Specialist

reputed company reputed company's Custom Engineered Solutions (CES) business unit is currently seeking Customer Support Representatives to support our OEM and Industrial customers and Account Managers. This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience. The ideal candidate is organized, reputed company, reputed company-oriented, and comfortable working in a fast-reputed company manufacturing environment. Schedule: Monday to Friday, 8:00am to 5:00pm CST or EST reputed company Process and manage customer orders, including POs, EDI, and reputed company documentation Support Account Managers and customers with order status, production schedules, delays, and supply chain updates Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling Manage customer complaints and RMAs through reputed company Maintain accurate customer records, reputed company-order reports, and communication logs Support contract amendments and special reputed company Partner with Sales, reputed company, Supply Chain, and other teams to reputed company issues and meet customer needs reputed company other duties What you'll bring 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required High School Degree or Equivalent required; Associate's or Bachelor’s Degree preferred Proficiency in reputed company reputed company, Word, and other business applications Experience using an ERP reputed company Experience managing high volumes of online orders, ensuring reputed company Experience in processing RMAs (reputed company Merchandise Authorizations), including initiating, tracking, and completing reputed company requests Ability to manage multiple priorities and changing requirements in a deadline-driven environment reputed company verbal and written communication and listening skills Ability to work independently and collaboratively Experience with reputed company, cable, electrical, or electronics manufacturing is a plus reputed company Offer Competitive salary, starting at $50,000 per year reputed company on relevant industry experience Comprehensive Health Coverage: Multiple medical plan reputed company (CDHP and PPO) to get you the coverage you need Robust Financial reputed company: Company-reputed company life and disability reputed company, 401(k) with company match, plus reputed company for supplemental critical illness, accident, and hospital indemnity plans Generous Time Off: PTO plan with reputed company holidays, reputed company parental leave, and reputed company compassionate care leave to support personal reputed company-being and family needs Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth reputed company Extras That Matter: Dental and reputed company plans, FSAs/HSAs with company contributions, pet reputed company, reputed company services, and ID theft protection for peace of mind An employee-reputed company company that values and truly appreciates our most important asset: You! About Custom Engineered Solutions (CES) Paige, a reputed company company, has been delivering innovative reputed company and cable solutions for over 65 years. Serving industries including renewable energy, data communications, industrial applications, irrigation, and more, we are committed to engineering reputed company, customer-driven innovation, and high-reputed company products that help businesses solve reputed company challenges with tailored solutions. reputed company on a reputed company of expertise, flexibility, and humility, we are dedicated to solving customer challenges, adapting to their needs, and continuously improving. At Paige, we remove ego from the equation, fostering a reputed company, customer-reputed company culture that drives long-term reputed company, innovation, and enduring partnerships. Join us and be part of a company shaping the reputed company of connectivity. About reputed company At reputed company, our mission is to reputed company, reputed company, and automate our world. With the reputed company DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that reputed company us an reputed company partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates, and the communities we serve. Our Use of AI in reputed company At reputed company, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to reputed company fully on the conversation. This technology supports efficiency and reputed company in capturing candidate insights during interviews but is not used to evaluate resumes. reputed company resume reviews and candidate assessments are conducted directly by our corporate reputed company team and hiring managers to ensure a thoughtful, reputed company-centered approach. This reputed company has been designed to indicate the general reputed company and essential duties and responsibilities of work performed by employees reputed company this classification. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-remote #LI-CF1 Apply To This Job