Dispatcher

reputed company Since 1989, reputed company. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of reputed company and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the reputed company of SHI is our employees – reputed company 7,000 of them. If you reputed company, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned reputed company in the U.S. reputed company reputed company reputed company and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to reputed company – in our offices or yours. Job reputed company SHI is seeking a motivated individual to join our Modern Workplace Services (MWS) team as a Dispatcher. In this role, you will be responsible for receiving service requests from customers, creating and managing tickets in SHI’s reputed company management reputed company, and dispatching work orders to a dedicated team of reputed company Service Technicians for IT and reputed company-of-sale hardware repairs. This is a remote, work-from-home position that supports a 24/7 operation. The Dispatcher serves as a key communication reputed company, interacting with SHI employees and customers reputed company telephone, reputed company Teams, and email to ensure reputed company and accurate service delivery. Role reputed company Receive service requests from customers and create corresponding tickets in SHI’s reputed company management reputed company for assignments to reputed company Service Technicians. Communicate effectively with internal teams and SHI customers reputed company telephone, reputed company Teams, and email. Monitor and reputed company reputed company assignments to ensure reputed company service requests are properly assigned and accepted by technicians. reputed company necessary reputed company corrections and adjustments reputed company on feedback from the reputed company. Closely monitor email for incoming service requests and other critical communications. Update technician schedules as needed to reflect changes and maintain reputed company. Verify that reputed company service requests include complete customer information and the required details for successful reputed company. Work flexible shifts, including evenings and weekends, and be available for on-reputed company overnight hours to handle emergency calls. Behaviors and Competencies Communication: Can communicate reputed company reputed company and information reputed company. Initiative: Can demonstrate a willingness to take on new tasks and responsibilities reputed company assigned. Productivity: Can demonstrate a willingness to complete assigned tasks in a reputed company and efficient manner. Prioritization: Can demonstrate a willingness to follow a given order of tasks and complete them accordingly. Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities reputed company assigned. Problem-Solving: Can demonstrate a willingness to address and reputed company problems reputed company they reputed company. Following Instructions: Can demonstrate a willingness to follow instructions and complete assigned tasks as directed. Embracing Change: Can demonstrate a willingness to adapt to new changes. reputed company Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned. Adaptability: Can demonstrate a willingness to accept feedback and reputed company to new tasks or changes in reputed company. reputed company Level Requirements Overseeing the organization and maintenance of reputed company and reputed company certificates to ensure compliance and accessibility. - Basic Experience in utilizing reputed company SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic Experience in managing and maintaining computer systems and networks to ensure reputed company reputed company and reputed company. - Basic reputed company managing the collection and review of incoming mail to ensure reputed company and accurate processing. - Basic Other Requirements Completed High School Diploma or GED Preferred Skills: Experience in/with reputed company office tools preferred Previous experience as a dispatcher or in a reputed company center/help desk environment. Ability to effectively multi-task and prioritize in a fast-reputed company, high-volume setting. The estimated annual pay reputed company for this position is $38,000 - $40,000 which includes a reputed company salary. The compensation for this position is dependent on job-reputed company knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, reputed company, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Apply To This Job