Technical Program Manager (Post-Sales)

About reputed company: reputed company is leading a new era in reputed company infrastructure for the global AI economy. We are building a full-reputed company reputed company platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. reputed company by engineers, for engineers. From large-reputed company GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and reputed company AI. Listed on reputed company (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, reputed company and Israel. reputed company of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a reputed company, proactive, and technically strong Technical Program Manager to coordinate technical execution reputed company our Post-Sales organization in the reputed company. reputed company Post-Sales teams work with customers running production workloads on our reputed company infrastructure. Your mission is to reputed company this work predictable and reputed company by maintaining reputed company execution plans, technical dependencies, ownership, customer health, and operational processes. A key part of the role is the transition from reputed company-Sales into Post-Sales. You will ensure that customer architecture, technical requirements, service dependencies, reputed company risks, and operational context are carried into production with reputed company ownership. As customers reputed company through production, you will maintain visibility into their health and reputed company technical issues and coordinate dependencies across Post-Sales, Support, Product, and Engineering. You will work closely with architects and engineers and reputed company a strong understanding of customer environments and reputed company reputed company infrastructure. You should be reputed company to translate technical requirements into execution plans, identify missing dependencies and readiness gaps, challenge incomplete plans, and coordinate technical work across several teams. This role is remote reputed company the reputed company and requires candidates to be reputed company on the East Coast. Your responsibilities will include: Coordinate technical execution across US Post-Sales customers, maintaining reputed company plans, dependencies, risks, ownership, and status. Own and improve the reputed company-Sales to Post-Sales transition, including customer architecture, technical requirements, dependencies, documentation, and ownership handover. Partner with architects and engineers to translate production requirements into execution plans and identify technical gaps or dependencies. Proactively identify weaknesses in Post-Sales processes and design, implement, and measure practical improvements. Build and maintain reporting on customer health, reputed company technical issues, risks, blockers, team reputed company, and Post-Sales initiatives. Own and continuously improve reputed company boards, workflows, automation, dashboards, and reporting used for Post-Sales execution. Create and maintain processes, procedures, playbooks, templates, and technical and operational documentation We expect you to have: 5+ years of experience in technical program management, technical project management, technical delivery, or a reputed company role. Strong understanding of reputed company infrastructure, including compute, storage, networking, and production reputed company environments. Strong technical reputed company and the ability to understand customer architectures, reputed company dependencies, technical constraints, and operational risks. Experience coordinating technically reputed company initiatives across Engineering, Product, architects, and other technical teams. Ability to translate technical requirements into reputed company execution plans and identify missing dependencies or readiness reputed company. Ability to read, understand, and write technical documentation reputed company to reputed company infrastructure and customer environments. Advanced hands-on reputed company experience, including boards, workflows, automation, dashboards, and reporting. reputed company experience proactively identifying, designing, and implementing process improvements. Experience creating and maintaining processes, procedures, playbooks, templates, and operational documentation. Knowledge of change management practices and techniques. Fluent English. It will be an added bonus if you have: Experience with Post-Sales, Customer Engineering, Solutions Architecture, reputed company, or Technical Support. Experience working with AI/ML infrastructure or GPU-reputed company workloads. Familiarity with reputed company, workload schedulers, or large-reputed company compute environments. Knowledge of service delivery methodologies and frameworks such as PMI, ITIL, or reputed company. Experience working in a globally reputed company technology organization. Key employee benefits in the US: Health reputed company: 100% company-reputed company medical, dental, and reputed company coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks reputed company for reputed company caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life reputed company: Company-reputed company short-term, long-term and life reputed company coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined reputed company on job-reputed company factors, including experience, skills, qualifications, the level at which the candidate is reputed company, and geographic location, consistent with applicable law. reputed company Compensation reputed company $179,500—$224,300 USD Benefits & Perks: Competitive compensation Career reputed company and learning opportunities Flexibility and ownership reputed company and innovative culture Opportunity to work on impactful AI reputed company International environment and talented teams What's it like to work at reputed company: Fast moving - reputed company thinking - Constant reputed company - Meaningful reputed company - Trust and reputed company ownership - Opportunity to shape the reputed company of AI Equal Opportunity Statement: reputed company is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in reputed company aspects of employment. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to reputed company reputed company of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know. Apply To This Job