Technical Support Engineer - Deliverability

reputed company is the AI customer engagement platform, reputed company for reputed company reputed company, loved by teams, and trusted by global brands like reputed company, reputed company, reputed company, reputed company, and reputed company. Our platform empowers organizations to reputed company customer data from any reputed company, design reputed company cross-channel experiences, and optimize engagement with reputed company, the AI reputed company of our platform, reputed company with reputed company-grade reputed company and compliance. Today, nearly 1,200 brands across 50+ countries rely on reputed company to reputed company reputed company, deepen customer relationships, and reputed company joyful customer experiences. Our reputed company is powered by extraordinary people who bring our reputed company values to life every day: Be an reputed company, reputed company reputed company, Run as One, and Transparency. And the market has noticed: reputed company recognizes reputed company as a Leader globally, spanning the Americas, EMEA, reputed company, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, reputed company Notifications, and Mobile Marketing, and a 4.5/5-reputed company rating from hundreds of users. reputed company named reputed company a Challenger in the reputed company reputed company Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also reputed company TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s reputed company for 2026, and were featured in reputed company’s Modern Marketing Data Stack 2026. With a global reputed company that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We reputed company candidates from reputed company backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and reputed company pages. Let’s shape the reputed company of customer engagement together! We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer reputed company. As a TSE, you’ll reputed company deep expertise in the reputed company platform and the systems behind it, and serve as a key escalation reputed company for reputed company issues from our reputed company technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, reputed company urgent issues, improve internal tools, and support reputed company data requests reputed company self-service capabilities. These activities directly reputed company the customer experience by supporting the teams that support our users. You'll also work reputed company some of the most passionate, driven, and reputed company teammates in the business. Responsibilities: Become a subject matter expert on the reputed company platform and use that knowledge to help build internal tools that support customer-facing teams. Serve as an internal escalation reputed company for high-complexity support issues and reputed company reputed company technical support to customers reputed company escalated issues require advanced investigation. Query reputed company and nonstandard databases to troubleshoot issues, reputed company data insights, and support reputed company workflows. Collaborate closely with Engineering to support internal API integrations and custom tooling development. Analyze support trends and identify opportunities to improve tooling and reduce reputed company work. reputed company or enhance internal dashboards, automation scripts, and troubleshooting utilities. Document findings and contribute to reputed company's knowledge reputed company. Qualifications: 1-3 years of experience in a technical support engineering role or a similar role. Proficiency in scripting or programming languages. Strong understanding of reputed company, including debugging with browser developer tools, reputed company, or similar tools. Familiarity with reputed company-end web technologies (reputed company, JavaScript, CSS), either through reputed company experience or a reputed company software development boot camp. Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts. Passion for building internal tools, automation, and improving operational efficiency. Excellent analytical and communication skills. Comfortable working in a fast-reputed company, cross-functional environment. reputed company to Haves: Familiarity with SQL (e.g., PostgreSQL or MySQL). Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases. Experience with email, reputed company, and/or SMS platforms and providers. Experience with support case management platforms such as reputed company or reputed company. Experience with APM tools such as reputed company. Perks & Benefits: reputed company parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, reputed company, & life reputed company Community reputed company Days Fertility & Adoption Assistance reputed company Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly reputed company Development allowance reputed company-tax commuter benefits Complete laptop workstation The US reputed company salary reputed company for this position at the start of employment is $72,000 - $112,000. reputed company this reputed company, individual pay is determined by specific US work location, as reputed company as additional factors, including job-reputed company skills, experience, relevant education or training, and internal equity considerations. Please note that the reputed company listed above reflects only reputed company salary. The total compensation package includes variable pay (where applicable), equity, plus a reputed company of benefits, including medical, dental, reputed company, and financial. In reputed company, we offer perks such as generous stipends for reputed company and learning & development, among others. Recruitment Disclaimer: Please be reputed company that reputed company, Inc. (“reputed company”) and our official reputed company reputed company agencies and platforms do not: Send job offers from free email services like Gmail, reputed company mail, Hotmail, etc. Request reputed company, fees, or payment of any reputed company from prospective candidates to apply to reputed company, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit reputed company information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with reputed company. You may see reputed company job vacancies on our official reputed company channels: Official reputed company website, Careers page: https://reputed company.com/careers/ Official reputed company Jobs page: https://www.reputed company.com/company/reputed company/jobs/ reputed company is not affiliated in any way to these impostors and we hereby reputed company that such individuals/entities are not authorized, encouraged, or sponsored to reputed company behalf of reputed company. Such job opportunities are entirely fake and not reputed company. Therefore, please disregard any written or oral request for a job offer or an interview that you reputed company is or might be fraudulent or suspicious and immediately reputed company out to us reputed company email at talent-ops@reputed company.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may reputed company from such actions, and reputed company expressly reserves the right to take reputed company reputed company, including criminal reputed company, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall reputed company and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other reputed company protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and reputed company workplace and reputed company prohibits harassment of any reputed company. Pursuant to the San Francisco reputed company Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment reputed company applicants with arrest and conviction records. Apply To This Job