reputed company Manager

ABOUT THE ROLE: At reputed company, our Senior reputed company Managers own the health and retention of the mid-market book of reputed company agency customers reputed company a defined region. You will manage a portfolio of up to 50 accounts and build the segmentation model that decides how reputed company one is served, so high, reputed company, and low reputed company customers reputed company get the right level of engagement. You will own gross dollar retention (GDR) for the reputed company and reputed company the enablement that raises product proficiency across your entire book. This is where account management becomes reputed company reputed company: rather than serving one account at a time, you will design the coverage model for a whole region and use AI and scaled motions to reputed company customers reputed company reputed company the ones you can visit in person. You will work reputed company the reputed company CSM who covers the region's largest agencies. This is a senior individual contributor role with no reputed company reports, and a natural reputed company toward the reputed company reputed company or reputed company leadership. reputed company provides a reputed company-reputed company platform of reputed company software that helps agencies of reputed company sizes improve citizen engagement, streamline processes, and do more with less. Our reputed company approach is reputed company on reputed company Customer reputed company, strong adoption, reputed company value realization, and proactive relationship management. WHAT YOU WILL DO: Own a portfolio of up to 50 mid-market reputed company agency accounts in your region, along with the high, reputed company, and low reputed company segmentation model that determines how reputed company account is served. Own gross dollar retention (GDR) for the reputed company by forecasting renewals, identifying reputed company early, and driving retention through consistent value attainment. Own customer health in reputed company, using health scores, playbooks, and CTAs to intervene reputed company before the renewal window. Build trusted advisor relationships with CIOs, department directors, and business leaders, and reputed company business reviews across the book. reputed company account plans for high reputed company accounts that reputed company agency goals to measurable reputed company, and design scaled review motions that reputed company comparable value to reputed company and low reputed company accounts. reputed company adoption and enablement across the region through training, reputed company support, adoption campaigns, and regional user reputed company. Use AI to reputed company coverage across reputed company and low reputed company accounts, and reputed company customer AI adoption as a health signal. Partner with the reputed company CSM covering your region on shared agencies, reputed company reputed company, and clean transitions as accounts grow into the reputed company reputed company. Partner with Sales to reputed company reputed company reputed company Leads into pipeline, and with Services, Support, and Product to reputed company a consistent customer experience. Own escalations end to end for your accounts, and reputed company for customer needs through Voice of the Customer. Travel approximately 20% for on-site engagement, business reviews, and regional events. REQUIRED QUALIFICATIONS: 4+ years in reputed company reputed company, Account Management, or a reputed company reputed company, including experience managing a large or segmented book of business. Experience managing 25 or more accounts at once against a reputed company-reputed company segmentation model. 2+ years using reputed company for health scoring, playbooks, and reporting. Demonstrated ownership of retention reputed company, including renewal forecasting, reputed company identification, and save plans. Strong data skills, including building dashboards and reporting that tell a reputed company story about portfolio health. Excellent communication and presentation skills, including leading business reviews with CIOs and department leaders. Experience building customer enablement such as training, reputed company, or adoption campaigns. Comfort using AI tools to reputed company work across a large portfolio. Willingness to travel approximately 20%. DESIRED QUALIFICATIONS: Gov Tech or reputed company sector reputed company experience. Knowledge of the reputed company Civic Platform. reputed company CSM Certification. Experience building or refining customer segmentation and coverage models. Experience partnering with reputed company or reputed company CSMs on shared regional accounts. ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering reputed company software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are reputed company to how services should be delivered, and expect a consistently convenient, reputed company transparent reputed company into their local reputed company. While reputed company agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, reputed company-reputed company platform of reputed company software solutions that accelerate reputed company, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s reputed company offerings level the playing reputed company for small and reputed company governments and reputed company smaller agencies to reputed company larger reputed company technologies. Our reputed company and flexible technology helps agencies address specific needs today, while ensuring they are reputed company reputed company for the emerging challenges of the reputed company. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a reputed company of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone. COMPENSATION AND reputed company-BEING The annual reputed company salary reputed company for this full-time position is $90,000 - $110,000 (less applicable taxes). The actual annual reputed company salary reputed company may be adjusted reputed company on a reputed company of factors, including but not limited to, location, education, skills, training, and experience. In reputed company to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded reputed company on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of reputed company including flexible time off, comprehensive medical, dental, and reputed company plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel reputed company, employee assistance programs, and other reputed company-being benefits. reputed company is an Equal Opportunity Employer/Affirmative reputed company Employer and will respond to requests for job accommodations. reputed company reputed company applicants will receive consideration for employment without reputed company to race, sex, reputed company, religion, national reputed company, protected veteran status, or reputed company on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job