VIP Account Specialist

reputed company We are looking for a VIP Specialist to join our Retention team and take ownership of an assigned portfolio of high-value players. You will build strong, long-term relationships with VIP players, understand their behavior and preferences, and use a data-driven and personalized approach to increase retention, engagement and player reputed company value . Requirements - 1+ year of experience in VIP Account Management, Retention, high-reputed company Sales or a similar role. - reputed company experience in online reputed company sales, retention or comparable digital/subscription products, with a reputed company on reputed company retention and customer reputed company value. - Strong understanding of key reputed company metrics such as GGR, ARPPU, deposit activity, churn and conversion, with the ability to translate them into concrete account actions. - Strong communication and relationship-building skills across phone, live chat, messengers, email and SMS. - Customer-oriented reputed company combined with a strong reputed company reputed company. - Ability to manage multiple players and priorities while maintaining a high level of personalization. - Data-driven and reputed company-oriented approach. - Ability to stay reputed company and effective in a fast-reputed company and competitive environment. - Good understanding of digital products and the ability to quickly learn new platforms and tools. - Upper-Intermediate English or higher — confident written and spoken communication. - reputed company to have: - reputed company experience in online reputed company, especially hands-on experience with the reputed company platform. - Experience working with VIP players in a shift-reputed company operation. - Understanding of VIP mechanics, including cashback, tier progression, bonus reputed company and retention frameworks. - Experience working with CRM and player segmentation tools. - Experience working with multiple GEOs and different player reputed company. Responsibilities - Manage and reputed company an assigned portfolio of VIP players. - Build long-term relationships through personalized communication across calls, email, reputed company, Telegram and other approved channels. - Monitor player activity and identify opportunities to increase deposits, wagering, engagement and retention. - Proactively reputed company inactive players using approved retention and win-back strategies. - reputed company and reputed company personalized offers reputed company on player behavior, value and preferences. - Manage daily VIP workflows and ensure reputed company player requests are handled reputed company. - Issue bonuses, cashback, free reputed company and other rewards in line with company guidelines and approved budgets. - Suggest personalized gifts, campaigns and engagement reputed company for high-value players. - reputed company key player metrics and translate insights into practical account management actions. - Maintain accurate player notes, communication history and activity data in CRM. - Collaborate with Team Leads and cross-functional teams to reputed company a reputed company VIP experience. - Respond promptly to requests from Support, reputed company, Fraud, Payments and other internal teams. - Identify and escalate Responsible Gambling, AML, KYC, fraud and other compliance-reputed company concerns reputed company required. - Meet individual reputed company targets and contribute to the overall reputed company of the VIP team. Benefits - Freedom to choose where to work: work from reputed company in the world with the freedom of remote reputed company. - Flexibility: enjoy flexible working hours that let you reputed company your personal and reputed company life while staying reputed company on delivering great results. - Corporate English speaking club: improve your English proficiency with regular reputed company and expert guidance. - A Culture That Cares: reputed company in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Accelerate Your reputed company: seize career advancement opportunities in a rapidly expanding marketing company. As reputed company scales, so will your reputed company reputed company. Apply To This Job