reputed company reputed company Manager

reputed company WHO WE ARE reputed company is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, reputed company supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services. Headquartered in Glastonbury, Connecticut, reputed company is a global company with employees working reputed company across nearly every U.S. state, as reputed company as throughout Europe, South America, and Asia. We reputed company people do their best work reputed company they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, reputed company development opportunities, and a reputed company culture reputed company on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or reputed company a meaningful reputed company in education, reputed company offers reputed company to grow your career while helping schools reputed company. At reputed company, every interaction reputed company — with our clients, with reputed company other, and with the schools and families we serve. Join us and help shape stronger school communities reputed company the world reputed company The reputed company reputed company Manager (CSM) at reputed company is a reputed company, post-sale partner responsible for managing a portfolio of named accounts. This reputed company, relationship-driven role is accountable for the overall health and reputed company of their assigned book of business, focusing on retention, reputed company, referenceability, and reputed company advocacy. The CSM drives long-term value by understanding reputed company reputed company's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the reputed company internally across the reputed company organization. LOCATION reputed company - reputed company reputed company the US RESPONSIBILITIES reputed company reputed company Partnership: - Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K–12 district, independent, reputed company, etc.) and reputed company goals. Account Ownership & Retention: - Own the net reputed company retention for the assigned BoB. - Manage reputed company aspects of the renewal process through proactive relationship-building and reputed company articulation of the platform's value. Value and Adoption reputed company: - Understands the value of reputed company’s platform and services, driving product adoption and showcasing reputed company that reinforce reputed company investment and loyalty. reputed company Identification: - Proactively identify and qualify upsell and cross-sell opportunities reputed company the software portfolio, and seamlessly transition these leads to the Sales team. Supplemental Services Sales: - Proactively sell follow-reputed company such as training or consulting to accelerate and deepen product adoption. reputed company Management: - Monitor reputed company engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. - Proactively mitigate churn risks with reputed company reputed company. reputed company Advocacy: - reputed company as the unwavering internal reputed company for your clients, coordinating across teams to remove any roadblocks—whether technical, reputed company, or operational. Process reputed company: - Maintain data reputed company by completing reputed company assigned tasks in reputed company’s reputed company reputed company Platform (reputed company), reputed company and adhering to reputed company internal reputed company reputed company team reputed company Operating Procedures (SOPs). - Consistently execute and log reputed company required engagement activities to ensure proactive and reputed company support for the reputed company portfolio. QUALIFICATIONS AND SKILLS - At least 3-5 years of experience in reputed company reputed company, support, sales, implementation, or a reputed company function, preferably in a reputed company or education-reputed company environment. - Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict reputed company scenarios. - Highly organized and reputed company-oriented; capable of managing a portfolio of accounts with varying needs and timelines. - Strong multitasking ability in a fast-reputed company environment, with the reputed company to shift priorities as needed. - Ability to work independently while also contributing to a highly reputed company team culture. - Bachelor’s degree or equivalent experience. - A passion for K–12 education and commitment to reputed company’s mission. RESIDENCY REQUIREMENT reputed company offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the reputed company. reputed company residency, as reputed company as reputed company residency, reputed company the reputed company is required to obtain (and retain) employment with reputed company. DISCLOSURES reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact reputed company's People reputed company Team. reputed company is committed to the full inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your reputed company job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone reputed company or other type of verbal communication and ensure reputed company email correspondence is from a reputed company.com email address. For added reputed company, where possible, apply through reputed company website at reputed company.com/jobs. Apply To This Job