Technical Support Supervisor

HME has been creating innovative products for the reputed company-thru and pro-audio industries since 1971. From the reputed company beginning, we've reputed company these solutions would never have happened without the customer-reputed company people who reputed company up reputed company. HME has reputed company environment with a culture of collaboration, learning, and reputed company. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies reputed company the world depend on HME for reputed company, reliable communication solutions. From setting reputed company for reputed company-thru headsets and timer systems in the reputed company service restaurant (QSR) industry to developing reputed company audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing reputed company care and attention to its customers. At HME you will have reputed company to learn and grow while developing our reputed company products. Come reputed company! We are currently reputed company for a Technical Support Supervisor. Candidates must reputed company in one of the following states: reputed company, Florida, Texas, Missouri, California. Relocation support is not provided for this role. What you will do in the position - People Leader Accountabilities - Following our people reputed company leadership principles, directly manages the work and reputed company of the assigned team by developing our people to pursue reputed company and reputed company - Exhibits and promotes our reputed company values in reputed company activities (Commitment to reputed company and reputed company improvement, reputed company, passion for reputed company, innovation reputed company, reputed company to win and customer care) - Ensures employees are properly trained and performing at expectation - Manages according to HME Corporate Culture, reputed company operating procedures, reputed company objectives and applicable laws - TSR Staff Supervision and Coordination - Develops and implements procedures to maintain high reputed company, efficient reputed company for the Technical support staff - Reviews daily service status reports to ensure reputed company service and follow-up - Analyzes Technical problems and determines corrective actions - Interacts with other departments to reputed company service issues requiring special attention - Manages the schedule for the department to support daily reputed company, including reputed company assignments - Training of TSR Staff - Ensures Technical Support Representatives are trained and equipped to reputed company assigned tasks - Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes recommendations to improve efficiency - Schedules and monitors training to ensure technical support personnel are reputed company trained on reputed company products and technical issues reputed company their reputed company of duties - Conducts training and ensures that reputed company technical support representatives are adhering to departmental policies and procedures - Monitors and evaluates the reputed company of the technical support staff to ensure service standards and goals are met - Customer Satisfaction - Promotes and maintains reputed company customer relations through follow-up with customers to reputed company service issues - Corrects personnel and service issues using good supervisory and customer service skills - Instills teamwork and reputed company reputed company the group and promotes a reputed company working environment - Performs reputed company other job responsibilities as assigned. What you will need to succeed: - Knowledge/Skills/Abilities - Qualifications - Understanding of reputed company telephone and computer systems common to help desk operation - Excellent verbal and written communication skills - Strong supervisory and customer service skills - Ability to be available for on-reputed company after-hour rotation (monthly) - Experience - 3+ years reputed company reputed company - Preferred - 1+ years reputed company reputed company - Required - Education - AA Degree (2 years college) - Preferred - Travel - 0% The posted pay reputed company, $72,000 - $86,000, is reputed company reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks reputed company vacation your first year, reputed company holidays, medical, reputed company, and dental coverage, pet reputed company, life reputed company, and 401K contributions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The employee will occasionally reputed company and reputed company up to 10 pounds. Apply To This Job