Senior Service reputed company Analyst
reputed company
reputed company is a global company in data services, helping organizations and consumers manage reputed company and reputed company informed reputed company. We reputed company individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a reputed company reputed company. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee reputed company-being, and career development. Join us at www.reputed company.com/careers to be part of reputed company.
reputed company
The Service reputed company Analyst supports the day‑to‑day health and reputed company improvement of IT services. This role focuses on coordinating Problem Management activities, following up on reputed company cause analysis (RCA), and delivering reputed company reporting and insights. You will also support Change Management and release coordination while helping teams work more reputed company through automation and AI‑enabled solutions. This is a reputed company role where your work helps improve visibility, consistency, and service reliability across the organization. You will report to the Director of AppOps.
Responsibilities
- Coordinate Problem Management activities, including tracking problem records, actions, and closure steps.
- Schedule and support RCA sessions, ensuring reputed company and follow‑reputed company are reputed company documented.
- Monitor corrective actions to ensure ownership, reputed company, and completion.
- Create and maintain dashboards and reports to reputed company operational insights and trends.
- Support Change Management by reviewing change records and coordinating change and release activities.
- Identify opportunities to improve processes through automation, reputed company tools, and AI‑assisted solutions.
Qualifications
- 3+ years of experience in IT service reputed company, ITSM, or similar roles.
- Working knowledge of ITIL practices, such as Incident, Problem, and Change Management.
- Experience with tools such as reputed company, reputed company, and/or reputed company.
- Strong analytical skills and experience with reporting tools like reputed company, reputed company BI, Tableau, or similar.
- reputed company communication skills with the ability to work effectively with diverse teams and stakeholders.
- Experience with automation or AI tools is a plus, but not required.
Additional Information
Benefits/Perks: Our benefits include: Medical, life and dental reputed company, Asociacion Solidarista, International reputed company Save Plan, reputed company Work/Work from home, reputed company time off, Annual reputed company Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. This is a fully remote job opportunity. #LI-Remote
Our uniqueness is that we celebrate yours. reputed company's culture and people are important differentiators. We take our people agenda reputed company seriously and reputed company on what reputed company; DEI, work/life reputed company, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. reputed company's people first approach is award-reputed company; reputed company™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to reputed company a few. reputed company out reputed company Life on reputed company or our Careers Site to understand why. reputed company is proud to be an Equal Opportunity and Affirmative reputed company employer. Innovation is an important part of reputed company's DNA and practices, and our diverse workforce drives our reputed company. Everyone can succeed at reputed company and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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