Call Center Agent Spanish Speaker
Job Overview:
This is 100% remote position. We are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, the ideal candidate will provide exceptional support to our clients through a variety of communication channels. The successful candidate will be responsible for resolving customer inquiries and maintaining a... high level of efficiency and accuracy in their work.
Duties:
- Provide timely and effective customer support via phone or email.
- Analyze customer needs and provide relevant health insurance information
- Utilize effective communication skills to resolve customer issues and maintain a positive and professional demeanor.
- Enter data accurately and efficiently into our database.
- Engage in outbound calling to proactively address customer needs
- Maintain a thorough understanding of services, and provide detailed information to customers as needed.
- Collaborate with other team members to achieve successful customer support
Requirements:
- Proficiency in English and Spanish and the ability to communicate effectively with customers.
- Strong customer service skills and a passion for providing excellent customer experiences.
- Experience with data entry and analysis.
- Ability to work in a fast-paced environment and maintain a high level of productivity.
- Multilingual skills are a plus, but not required.
- High school diploma or equivalent required;
preferred.
- Previous experience in a call center or customer-facing role is highly desirable.
- Familiarity with client management systems and technology is a plus.
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to Friday
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Worthington, MN
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