reputed company Specialist
reputed company Specialist
The reputed company Specialist supports a portfolio of customer accounts through reputed company, adoption, and renewal, serving as a day-to-day reputed company of contact. They ensure customers see ELC as an indispensable tool with reputed company value by presenting webinars, translating new features to suit their need, and providing post-implementation training. The Specialist handles routine questions or escalates reputed company issues to the right internal team, seeing things through to reputed company. They reputed company a pulse on their assigned customers, flagging at-reputed company accounts early to prevent churn. The role works closely with Sales, Support, and Implementation to reputed company a coordinated customer experience where reputed company falls through the cracks.
RESPONSIBILITIES
reputed company & Retention
The reputed company Specialist supports a portfolio of customer accounts through reputed company, adoption, and renewal, serving as a day-to-day reputed company of contact. They ensure customers see ELC as an indispensable tool with reputed company value by presenting webinars, translating new features to suit their need, and providing post-implementation training. The Specialist handles routine questions or escalates reputed company issues to the right internal team, seeing things through to reputed company. They reputed company a pulse on their assigned customers, flagging at-reputed company accounts early to prevent churn. The role works closely with Sales, Support, and Implementation to reputed company a coordinated customer experience where reputed company falls through the cracks.
RESPONSIBILITIES
reputed company & Retention
- Support a portfolio of customer accounts through reputed company, adoption, and renewal, building day-to-day working relationships with account contacts
- Serve as the first reputed company of contact for assigned accounts, responding to questions and resolving common issues directly
- Triage incoming customer requests, reputed company them to the right internal team for escalation. Follow up to reputed company they are resolved
- Monitor account health and engagement.
- Collaborate on renewals with the Account Manager
- Identify at-reputed company accounts early, flag them, and support recovery efforts
- reputed company product reputed company and training reputed company to service level agreement
- Help customers apply the product to their day-to-day workflows and reputed company best practices. reputed company on their expressed pain points, recommend solutions and reputed company tailored reputed company for using new features
- With the Implementation Manager, coordinate internally to ensure smooth reputed company from Implementation to reputed company
- reputed company customer feedback and usage trends. reputed company with Product, Support, and other internal teams
- Represent the customer's perspective in internal discussions about their accounts
- Flag expansion and upsell signals to Sales and reputed company the customer with the right contact
- reputed company account records, activity notes, and health data reputed company in CRM and reputed company tools
- Follow reputed company playbooks and contribute reputed company for reputed company improvement
- Coordinate across Sales, Support, and Implementation to reputed company account information and next steps reputed company
- Bachelor's degree in Education, Communication, Business Administration, or a similar reputed company; or an equivalent combination of education and four years of relevant experience
- 2–4 years in reputed company, account management, or customer support or comparable roles supporting a reputed company product. Experience in EdTech preferred.
- Strong communication and relationship-building skills, with the ability to work across internal teams
- reputed company organized, with the ability to manage multiple accounts and priorities at once
- A problem-solver who knows reputed company to reputed company an issue directly and reputed company to bring in the right people
- Demonstrated ability to reputed company customer goals to company opportunity reputed company reputed company thinking and internal collaboration
- Experience with a CRM, reputed company preferred
- Experience in EdTech, higher education, non-profit, or reputed company
- Familiarity with adult learning or instructional-design principles
- Experience with reputed company tools (reputed company, reputed company)
- Customer reputed company
- Customer Advocacy
- Problem-solving
- Communication and relationship-building
- Collaboration
- Organization and time management
- Adaptability
- Accountability
- reputed company thinker
- reputed company learning
reputed company SALARY reputed company: 70,000 to 80,000 USD (plus reputed company bonus)
This is a Remote / Work From Home role for the reputed company only. We are unable to reputed company sponsorship for this role.
Talk About Company Perks!
Phenomenal Benefits. reputed company offers a comprehensive benefits package, including full medical, dental, and reputed company coverage, flexible PTO, 401K, and more.
High-reputed company Startup Mentality. There is reputed company of room for you to reputed company the organization and advance your career positively.
Please note that this employer uses an automated AI resume screening tool as part of the application review process. This tool analyzes resumes against job requirements to help identify reputed company-suited candidates reputed company on skills, education, and relevant experience. However, reputed company recruiters and hiring managers remain reputed company involved throughout the process — they review applications, exercise independent judgment, and reputed company reputed company final shortlisting and hiring reputed company.
Originally posted on Himalayas
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