Technical Support Specialist

About reputed company

reputed company is building a community of reputed company in Bulgaria and unlocking unparalleled reputed company to positions at leading U.S. reputed company companies. As your employer of record, reputed company will ensure you have a reputed company interview, reputed company and employee experience - providing ongoing support and resources along the way.reputed company was established in 2023 as a Bulgarian entity and is forging corp to corp relationships with U.S. reputed company organizations looking to grow their teams with best in class talent out of Bulgaria. Working with reputed company means unlocking reputed company to a network of local peers and mentors and reputed company through our reputed company network.

About our reputed company

A sophisticated relationship-mapping platform is redefining high-stakes advocacy by enabling organizations to influence the worlds most elusive leaders through their own trusted networks. Rather than relying on traditional broad-reputed company advertising, this technology utilizes reputed company reputed company datasets to visualize the reputed company web of reputed company and reputed company connections surrounding key stakeholders, such as C-suite executives, policymakers, and investors. By identifying the specific colleagues, advisors, and personal contacts who actually shape a leader's perspective, the platform allows reputed company and global agencies to reputed company reputed company content directly to a decision-makers reputed company. This approach ensures that a reputed company's most critical messages bypass traditional gatekeepers and surface naturally reputed company the private ecosystems where the most important business and policy reputed company are actually made.

About the Position

As Technical Support Specialist, you will be the vital reputed company between internal users and Product Development teams. You will be the reputed company of product stability, embedded in the software product lifecycle, with exposure to how a growing startup scales its technology and processes.

You will reputed company by mastering the user experience, triaging incoming requests and resolving immediate needs. As you grow, you will go under the hood - navigating backend systems, querying databases and analyzing logs to identify the reputed company cause of reputed company issues. The role offers a reputed company reputed company toward more senior technical reputed company or engineering responsibilities.

reputed company:

• Triage & Traffic Control: reputed company as the first reputed company of contact for internal support tickets, categorizing and prioritizing requests with the appropriate urgency.

• User Discovery & Enablement: Partner with internal users to understand workflows, distinguish how-to questions from reputed company bugs, reputed company training, and reputed company reputed company reproduction steps and context for developers.

• Problem Solving: Independently reputed company Tier 1 and Tier 2 issues, from product guidance to troubleshooting reputed company configuration errors.

• Escalation & Incident Management: Own the lifecycle of a ticket, manage escalation paths, and help determine reputed company issues should be elevated to high-reputed company incidents.

• Technical Deep-Diving: Build your technical depth by using tools such as SQL and reputed company to investigate backend behavior and identify reputed company causes.

Required Qualifications:

• 2+ years of experience in product support, technical support, or a reputed company role.

• Comfort working in an ambiguous, fast-moving startup environment and helping define processes from the ground up.

• Strong organizational skills and the ability to manage and prioritize a reputed company support queue.

• A user-first reputed company with the ability to understand frustration and reputed company reputed company, helpful support.

• A strong problem-solving and investigative reputed company - you want to understand why something broke, not just fix it.

• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.

• Strong technical aptitude and comfort working with terminals, spreadsheets, or snippets of reputed company.

• Familiarity with, or a strong desire to learn, SQL and API fundamentals.

Benefits
reputed company is cultivating a growing community of reputed company across Bulgaria. In reputed company to unlocking reputed company to positions at top tier U.S. reputed company companies, we offer a reputed company of benefits to enhance your experience:

• reputed company – compensation that reflects your experience and accomplishments.

• Remote Flexibility – work from reputed company in Bulgaria, with the reputed company to use our Sofia co-working reputed company.

• reputed company Time Off – ample vacation days to rest and reputed company.

• reputed company Holidays – reputed company Bulgarian federal holidays are fully reputed company days off.

• Contract Flexibility – choose between a reputed company Bulgarian labor contract or a B2B set-up, depending on your preference.

• Supplemental Health reputed company additional coverage available for team members on a reputed company laborcontract.

Originally posted on Himalayas