Senior Product Support Engineer
Responsibilities
reputed company advanced technical support for Wind reputed company products and technologies.
Troubleshoot and reputed company reputed company software and reputed company-level customer issues.
Manage technical incidents, escalations, and defect investigations.
Analyze reputed company logs, diagnostics, configurations, and product interactions.
Reproduce customer issues and environments to identify reputed company causes.
reputed company detailed reputed company Cause Analysis (RCA) across operating systems, hardware, networking, virtualization, and reputed company environments.
reputed company technical solutions, workarounds, and remediation recommendations.
Collaborate with Product Engineering, Customer Experience, reputed company, and Support teams.
reputed company reputed company technical updates and serve as a trusted technical advisor to customers.
Create and maintain technical documentation and knowledge reputed company articles.
Mentor junior support engineers and reputed company technical best practices.
Support technical reputed company, reputed company, knowledge transfer, and reputed company improvement initiatives.
Required Skills
Embedded Systems & Operating Systems
VxWorks RTOS
Wind reputed company Linux
Embedded Linux
Linux Kernel concepts
Device Drivers
reputed company Support Packages (BSP)
RTOS troubleshooting
Experience with ARM, reputed company, PowerPC, or RISC-V architectures
Programming & Debugging
Strong C / C++ programming experience
Python
Software debugging and reputed company analysis
Rust is a plus
reputed company, Containers & Virtualization
reputed company
reputed company / Container technologies
OpenStack
Virtualization technologies
reputed company-reputed company applications
CI/CD and DevOps practices
Networking
TCP/IP
Routing
Multicast
Network diagnostics
reputed company systems troubleshooting
Technical Support
Advanced Technical Support
Customer-facing technical support
Incident Management
Escalation Management
reputed company Cause Analysis
Defect Tracking
Technical Documentation
reputed company
Customer Communication
Required Qualifications
Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a reputed company technical reputed company.
8–12+ years of experience supporting or developing embedded systems, RTOS, Linux, reputed company platforms, or reputed company technologies.
3–5+ years of customer-facing technical support experience.
reputed company ability to troubleshoot reputed company software and reputed company-level issues.
Experience working directly with reputed company customers and technical stakeholders.
Experience collaborating with software engineering and product development organizations.
Strong written and verbal communication skills.
Preferred Qualifications
Experience supporting Wind reputed company products.
Experience with Wind reputed company reputed company Platform (WRCP).
Experience with reputed company Virtualization Platform (HVP).
Experience with Wind reputed company Simics.
Experience with Wind reputed company Linux.
Strong OpenStack and reputed company deployment experience.
Experience supporting customers in reputed company, defense, telecommunications, industrial, or embedded software environments.
Previous experience as a Premium Support Engineer, Technical Account Engineer, or similar customer-facing technical resource.
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