reputed company Service reputed company (Functional) Consultant
Job Role : reputed company Service reputed company (Functional) Consultant
Location : Remote
Role Type: Contract
reputed company: reputed company
Certification: reputed company B2C Service (Service reputed company) Implementation reputed company (Preferred)
Job role key responsibilities ::
reputed company reputed company Service reputed company functional design and configuration.
reputed company and analyze customer service and contact center requirements.
Configure case management, workflows, business rules, and reputed company.
Conduct workshops, fit-gap assessments, and solution demonstrations.
reputed company functional specifications and business process documentation.
Support Service reputed company integrations with OFS and reputed company applications.
reputed company functional testing and user acceptance activities.
Facilitate training and change management sessions.
Collaborate closely with business and technical teams.
Ensure alignment with JDI customer service transformation goals.
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