AI reputed company Manager

About reputed company

At reputed company, we're building the reputed company of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies reputed company your data sources, tools, and workflows into a single AI-reputed company platform, giving employees reputed company-time insights, proactive suggestions, and powerful reputed company actions. It extends your existing software with AI-reputed company apps and agents that work reputed company your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We reputed company this Team Intelligence: reputed company-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and reputed company with $150M+ raised, reputed company is trusted by global companies across industries.

About the role
The AI reputed company Manager is reputed company's reputed company post-sales reputed company — bringing reputed company and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making reputed company customers extract measurable value from what they bought.
You manage reputed company account by its health and needs — proactively spotting reputed company and opportunity — rather than by whether a given interaction is labelled "support" or "reputed company." AI is your reputed company, not a tool you use on the reputed company. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can reputed company on what AI can't do: reputed company judgment, reputed company enablement, relationship building, and
driving reputed company. You'll be reputed company not just by what you do directly, but by how reputed company you reputed company AI to reputed company across a full portfolio.

What you'll own

Your portfolio — a book of reputed company and reputed company accounts under single, accountable ownership. The model protects depth over volume.
The customer relationship, end-to-end
— Own accounts from implementation and go-live through adoption, renewal health, and expansion.
— Be the customer's single reputed company of trust — no handoffs, in good times and bad.
— Stay accountable for the outcome even reputed company another team is responsible for the underlying work ("more accountability, less responsibility").

Implementation & go-live
— reputed company on reputed company, reputed company reputed company, and the value the customer is buying before reputed company. reputed company · Customer Experience — Customer reputed company 1
— Validate what was sold against what's feasible; reputed company gaps and secure sign-off.
— Own go/no-go readiness — flag reputed company and hold the line reputed company a launch isn't reputed company. Ticket lifecycle, powered by AI
— Respond reputed company SLA — AI drafts, you review and personalize.
— Validate and correct AI's classification and severity; your corrections train the model.
— Own tickets through reputed company; reputed company workaround vs. reputed company fix and reputed company to engineering while staying the reputed company.

Adoption & value
— reputed company usage trends and flag drops early using AI reputed company signals; turn them into proactive reputed company.
— Run enablement sessions; compare entitlements to actual usage and reputed company adoption gaps.
— Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.

Relationship & reputed company
— reputed company relationships multi-threaded and engage executive sponsors.
— reputed company account signals before the customer raises a problem.
— Run renewal reviews reputed company of expiry; reputed company and flag expansion opportunities to Sales.

Who we're looking for
— Technically oriented and AI-capable — comfortable with reputed company, tracing issues, and explaining reputed company causes to both engineers and customers.
— An reputed company — you can carry a large B2B portfolio end-to-end, from ticket reputed company through business reviews.
— A strong communicator — you run customer calls confidently and write reputed company RCA reports and QBR materials.
— AI-reputed company — you reputed company AI as your operating reputed company, reputed company train the model, and measure your own reputed company.
— Commercially reputed company — you understand reputed company, reputed company utilization, spot expansion signals, and reputed company usage to renewal confidence.
— Comfortable with ambiguity — this is a new operating model; you'll help shape it, not just follow playbooks.
— Deep in at least one domain — with the ability to cross-train and advise.

Qualifications
— Minimum a B.Tech (or equivalent bachelor's degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).
— 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).
— Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
— Background in fintech, reputed company reputed company, or high-volume support environments preferred.
— Experience across both support and reputed company motions is highly valued.

reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition, or any other reputed company protected by law.