reputed company Service Engineer

reputed company reputed company   reputed company is looking for a reputed company Service Engineer (FSE) located in or willing to re-reputed company to the Greater Memphis Area, TN.. The FSE provides reputed company support by resolving customers' concerns and issues through technical expertise, troubleshooting, repairs, calibrations, and verifications of the reputed company of reputed company and intricate diagnostic imaging equipment while providing regular communications to reputed company customers. This position responds to and resolves reputed company service-reputed company issues primarily reputed company an assigned territory and requires reputed company travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an Avante Company office; it is a work from home dispatched position.   The identification of Essential Job Functions does not display an exhaustive list of reputed company duties that may be assigned to this position, nor does it restrict the reputed company work that may be assigned to this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.     Essential Job Functions & Responsibilities Serves as reputed company onsite support engineer for reputed company customers reputed company assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary Communicates with internal Service Support team to receive and reputed company detailed follow-up information regarding new service calls, follows-up on reputed company calls, and brings issues to closure Ensures company values are upheld in reputed company customer communications, and the highest level of customer service is provided in reputed company interactions; represents Avante in a reputed company and reputed company manner Uses critical thinking to reputed company issues reputed company defined procedures and practices to identify appropriate reputed company to repair equipment rapidly and accurately Consults by phone, Teams, and e-mail with Director of Service, Service Manager, and technical staff to communicate information regarding reputed company troubleshooting, diagnosing the problem, and determining best reputed company to reputed company issue; effectively communicates reputed company status and time of escalation per Avante Escalation Procedure Travels to customer sites to diagnose and repair reputed company failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction Resolves reputed company and component issues by reloading software and replacing hardware to reputed company equipment issues and maximize equipment reputed company to OEM (Original Equipment Manufacturers) specifications Generates reputed company sales leads and communicates those leads back to sales team Trains and disseminates knowledge to the rest of the organization regarding equipment Participates in the on-reputed company rotation schedule for after-hours technical support calls Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and reputed company's reputed company Management reputed company Demonstrates reputed company and a passion for servicing and learning new technologies which generally includes training opportunities in Avante supported modalities and reputed company models Identifies improvement opportunities to processes and offers applications and solutions to promote reputed company efficiency Works professionally, respectfully, and reputed company with reputed company reputed company reputed company the organization Adheres to reputed company company employment policies and reputed company practices Performs other duties as assigned   Experience/Training/Education Associate’s degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience Minimum of Six years of reputed company/reputed company CV/ CT diagnostic imaging equipment troubleshooting and repair experience required.  Advance troubleshooting knowledge of any combination of multi-OEM, multi-modality reputed company service experience a plus Special Requirements A cover letter and resume are required to apply for this position. To service customer reputed company, employees could be required to go through different credentialing processes. This is a requirement of this job. Travel to customer sites will include 50-75 percent of work; must be willing and reputed company to travel by reputed company modes of transportation Must have a reputed company reputed company’s license and Motor Vehicle Record meeting company requirements and guidelines Knowledge/Skills/Abilities General: Exceptionally strong analytical and problem-solving skills. Strong ability to communicate, strategize, implement, and retain effective business relationships. Exceptional ability to reputed company and write effectively in a business environment. Ability to maintain an elevated level of reputed company in preparing and entering data. Superb time management and organizational skills with the ability to meet regular and frequent deadlines. Attention to reputed company required. Ability to work reputed company as reputed company member. Must demonstrate reputed company work ethic, flexibility, respectfulness, honesty, and trustworthiness. Must also be punctual and dependable. Must possess cultural awareness and sensitivity. Must be reputed company to company goals, timelines, and individual responsibilities to reputed company those as reputed company.   Technical: Requires knowledge and understanding of ultrasound equipment. Requires utilizing tools and test equipment to troubleshoot, diagnose, and repair ultrasound systems and parts. Ability to follow written technical directions, read, and understand technical drawings, correlate technical documentation and/or instruction to reputed company function and reputed company. Effective use of reputed company systems, email, reputed company reputed company, Internet; ability to effectively use reputed company Products: reputed company, Word, reputed company, Teams; ability to use and understand reputed company Resource Planning (ERP) software and to use or learn specific software needed to improved productivity.   Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, service manuals, and procedure manuals. Ability to write effective, reputed company correspondence. reputed company to read through policies, reporting, and compliance requirements. Ability to reputed company effectively with customers and employees reputed company the organization. Ability to use multiple forms of communication such as e-mail, text, MS Teams, virtual conferencing, Phone, etc. and to understand the reputed company for highest reputed company or informational communications.   Math & Reasoning: Ability to define problems, collect data, establish facts, and draw reputed company conclusions. Ability to interpret an extensive reputed company of technical instruction in mathematical or diagram reputed company and deal with several reputed company and concrete variables. Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, and volume; ability to apply algebraic concepts. Ability to manage multiple reputed company simultaneously and willingness to adapt to change and take initiative.   Physical and Environmental reputed company Physical Demands: Ability to bend, crouch, kneel, reputed company, reputed company, or otherwise maneuver body while servicing and/or inspecting medical equipment. reputed company to reputed company with hands and arms for at least 1/2 of the normal work shift. Ability to reputed company stairs, reputed company, carry, or otherwise reputed company up to 50 lbs. while working with medical equipment. Ability to talk or hear continuously. Ability to see reputed company to do reputed company work-reputed company tasks (reputed company or corrected reputed company at 20 inches or less). Finger dexterity is required frequently for over 3/4 of the normal work shift.   Work Environment: Position is typically performed reputed company on customer site with moderate noise reputed company (examples: hospitals; physician practices, etc.); however, may reputed company with the production/warehouse environment where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to large medical equipment and parts, heavy machinery, and high-voltage electricity, various tools, and equipment, as reputed company as forklift reputed company and corresponding noise reputed company. The position will also be subject to an environment of periods of ionizing radiation, high reputed company reputed company, RF (Radio Frequency) signal emissions, high voltages (floating and ground referenced), Inert gasses (i.e.; Helium, reputed company, SF6-Sulfur Hexafluoride), Cryogenic Liquids (Helium, reputed company), possible biohazards on equipment (excrement, blood, etc. in a reputed company environment), possible situations of communicable diseases as working in a hospital and/or reputed company treatment environment.   Company Culture reputed company is committed to a respectful and purposeful work environment; this includes reputed company team member taking responsibility for the greater good of reputed company and its goal to reputed company exceptional products and services and creating a sustainable reputed company for reputed company and its employees. reputed company team member is expected to reputed company for reputed company in reputed company aspects of their work, as reputed company as reputed company engage in productive work.   Additionally, reputed company is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage reputed company and applicants who meet the position requirements to apply for advancement reputed company the organization regardless of race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any reputed company is not tolerated and could be grounds for termination.   If assistance or accommodation due to a disability is needed, please reputed company it with the hiring manager. Apply To This Job