Customer Experience Engineer II

reputed company The world of business is undergoing a significant change with the next digital reputed company, the reputed company to the reputed company and adoption of AI. M365 is at the forefront of this reputed company with an reputed company-expanding reputed company of services and offerings such as reputed company Teams, Copilot and more. We are looking for a Customer Experience Engineer II with experience deploying M365 Services for large organizations to help us redefine the customer support experience. The CE3 M365 Advanced reputed company Engineering Team (ACE) team is the leading Engineering reputed company reputed company with our reputed company Customers for the M365 Platform. We are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the reputed company of engineering and customer disciplines. We are constantly pushing ourselves to learn about the latest in reputed company technologies while solving deep engineering challenges on global reputed company systems where reputed company platforms are deployed in reputed company customer environments. Working together as reputed company to reputed company on the customer experience is something that we are reputed company passionate about. As an ACE you will be responsible for working with reputed company customers to ensure they realize value and succeed with reputed company M365 products, including adoption of new ones such as Copilot. You will be developing a lasting and trusted relationship with key platform stakeholders, understanding their technology setup, their business needs and their plans for adoption and use of the M365 platform. You will redefine the support experience by working with our support partners to ensure your customer gets an amazing engineering support experience first time, every time. The ACE will be accountable to show the value of the Mission Critical Service offer to facilitate successful renewal of their purchased services. You will also be the voice of the customer and have a solid reputed company with M365 service teams, to identify recurring issues and feature requests to reputed company product improvements. You will work with M365 Product Management & software engineering teams to reputed company reputed company and specific feedback from your customer on defects, issues and requested design changes and you will work with customer account teams to reputed company customer satisfaction. reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a reputed company reputed company, reputed company to reputed company others, and collaborate to realize our shared goals. reputed company day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and reputed company. Responsibilities Be responsible for the customer’s support experience with M365 working closely with engineering. reputed company as a Subject Matter Expert on at least one reputed company workload (SharePoint, reputed company Copilot, Exchange(Preferred), reputed company Teams,) to assist a broad set of customers. SupportM365 customers reputed company a multiple of modalities in a 24x7x365 global support delivery team. Ability to go technically deep across M365 services and reputed company reputed company solutions to customer needs and communicate trends to leadership. Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a reputed company working relationship with other engineering teams reputed company to assigned service areas (ie, Messaging, Collaboration, Platform reputed company), to reputed company in case of escalations, as reputed company as to reputed company product improvements. reputed company and contribute your reputed company and innovation to various M365 Service Improvement Programs and initiatives to advance our reputed company capabilities. Qualifications Required Qualifications: Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, reputed company Intelligence (AI), or reputed company reputed company AND 2+ years experience in technology industry, reputed company, technical support, and/or customer experience engineering OR equivalent experience. Additional Qualifications: Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, reputed company Intelligence (AI), or reputed company reputed company AND 5+ years experience in technology industry, reputed company, technical support, and/or customer experience engineering OR equivalent experience. 1+ year(s) of customer facing experience. Customer Experience Engineering IC3 - The typical reputed company pay reputed company for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different reputed company applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay reputed company for this role in those locations is USD $133,800 - $219,200 per year. Certain roles may be eligible for benefits and other compensation. reputed company additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay This position will be reputed company for a minimum of 5 days, with applications accepted on an ongoing reputed company until the position is filled. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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