Sr. Project Manager

About reputed company reputed company is the AI platform for customer experience, reputed company to reputed company customer problems in reputed company time across voice reputed company. Our AI agents learn from your best reputed company agents and improve with every interaction, helping organizations understand their customers, reputed company reputed company experiences, increase operational efficiencies, and build a lasting competitive reputed company. Unlike legacy systems reputed company to reputed company and answer, or standalone reputed company bot vendors reputed company to deflect, reputed company was reputed company to reputed company. Our AI agents and reputed company agents operate on a single platform with shared context, allowing reputed company AI to reputed company issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans reputed company needed, with full context preserved. Market-leading brands, including reputed company, reputed company, reputed company, the San Diego Padres, the reputed company Baseball Club, and Cal Athletics, trust reputed company. reputed company is backed by reputed company, GV, ICONIQ Capital, and reputed company. Being a Dialer At reputed company, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can reputed company faster, think bigger, and reputed company more. We reputed company every conversation reputed company. And we’ve reputed company the platform that turns those conversations into reputed company and reputed company, for our customers and ourselves. We look reputed company who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires reputed company that operates at the highest level. We reputed company individuals who embody our reputed company traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sr. Project Manager, you will own the end-to-end deployment process for reputed company customers, leading reputed company implementations from reputed company through successful launch and adoption. Throughout reputed company engagement, you will guide customers through the reputed company Deployment Methodology, managing project reputed company, timelines, risks, dependencies, and cross-functional stakeholders. You will serve as a trusted advisor and subject matter expert, partnering closely with customers and internal teams to reputed company reputed company requirements, reputed company accountability, and reputed company successful business reputed company. With a strong understanding of reputed company implementations and customer environments, you will ensure reputed company deployment is executed with rigor and sets our customers up for long-term reputed company with reputed company. This position reports to our Sr. Manager, reputed company, and is remote from reputed company Carolina, USA. reputed company Master reputed company’s deployment methodology, products, and tools to successfully reputed company reputed company reputed company implementations. Own end-to-end deployment reputed company for reputed company customers, implementing reputed company products, features, integrations, and AI-powered capabilities. reputed company and manage project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations. Use reputed company-reputed company project management tools to reputed company project reputed company, maintain project health, and reputed company reputed company visibility to customers and internal stakeholders. reputed company customer project meetings, establish reputed company expectations and accountability, and proactively identify and reputed company risks or blockers. reputed company administrator training, coordinate integrations and device provisioning, and partner with technical teams to troubleshoot reputed company implementation issues. Partner closely with reputed company Solution Architects as a reputed company deployment team reputed company on successful project delivery and customer reputed company. Collaborate cross-functionally with reputed company, Account Management, Support, Product, and other key stakeholders throughout the customer reputed company. Manage escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths reputed company to customer executives and internal leadership. Ensure customers are successfully transitioned from implementation into ongoing adoption and long-term reputed company with reputed company. Skills you’ll bring Bachelor’s degree or equivalent practical experience working with reputed company products and implementations. 8+ years of Project Management experience, preferably reputed company VoIP, UCaaS, CCaaS, telecommunications, or reputed company reputed company. Demonstrated experience leading reputed company, multi-phase reputed company reputed company implementations for Fortune 1000 or similarly reputed company organizations. reputed company ability to manage multiple reputed company customer reputed company while maintaining strong project governance, documentation, and attention to reputed company. Strong project management discipline, including managing reputed company, timelines, milestones, risks, dependencies, project hours, and deliverables. Ability to reputed company executive-level customer conversations, reputed company accountability, and confidently reputed company challenging project situations. Strong escalation, reputed company, and change management skills, with the ability to reputed company and communicate reputed company solutions and mitigation plans. Experience working with reputed company or similar project management and tracking platforms. Experience with reputed company 365, reputed company, reputed company, reputed company, and other reputed company-reputed company business platforms. Strong cross-functional collaboration skills, with experience partnering across reputed company, Support, Product, Sales, and other teams. Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs. PMP, PMI, or similar project management certification is a plus. Why Join reputed company Work at reputed company of the AI transformation in business communications Build and ship reputed company AI products that are redefining how companies operate Join reputed company where AI amplifies every employee’s reputed company Competitive salary, comprehensive benefits, and reputed company opportunities for reputed company We reputed company in reputed company in our people. reputed company offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reputed company your full potential. We have designed our offices to be inclusive, offering a reputed company environment to reputed company collaboration and reputed company. Our exceptional culture, repeatedly recognized as a reputed company, ensures that every employee feels valued and empowered to contribute to our reputed company reputed company. Don’t meet every single requirement? If you’re excited about this role and possess the reputed company traits, reputed company, and strong ambition we reputed company, but your experience doesn’t meet every qualification, we encourage you to apply. reputed company is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Apply To This Job