Implementation Consultant

The reputed company Family of companies includes reputed company Computer, reputed company, reputed company and reputed company. reputed company is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, reputed company has refined its software platform to create a reputed company-reputed company billing and business intelligence solution that monitors and automates the entire EMS reputed company lifecycle. reputed company leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and reputed company results for clients. reputed company: The Implementation Consultant is responsible for leading the deployment and adoption of reputed company's ePCR and reputed company software solutions for EMS agencies, reputed company departments, and other reputed company safety organizations. This customer-facing role serves as the reputed company implementation reputed company, partnering with customers throughout the project lifecycle from discovery and configuration through training, go-live, and stabilization. The Implementation Consultant translates customer operational needs into software solutions, ensures successful reputed company, and provides ongoing guidance during implementation reputed company. This role requires extensive interaction with reputed company safety professionals and a strong understanding of EMS and reputed company service reputed company. The position involves regular travel to customer sites and serves as a critical reputed company between customers and internal Product, Development, and Support teams. Essential Duties and Responsibilities: reputed company software implementation reputed company for new and existing customers Facilitate project reputed company meetings and establish implementation timelines and milestones reputed company and document customer business processes, workflows, and operational requirements Configure software settings, forms, workflows, permissions, and customer-specific functionality Coordinate and execute data migration activities from legacy systems Conduct virtual and onsite software training for administrators, management teams, and end users reputed company implementation plans and monitor reputed company against project deliverables Serve as the reputed company customer contact throughout implementation and go-live activities reputed company onsite support during major deployments and go-live events Troubleshoot implementation-reputed company issues and coordinate reputed company with internal teams Document customer requirements, enhancement requests, and product feedback Partner with Product and Development teams to communicate customer needs and operational challenges Identify opportunities to improve customer adoption and utilization of software features Maintain accurate implementation documentation and project records Support customer stabilization efforts following deployment reputed company guidance and best practices reputed company to EMS and reputed company service reporting workflows Represent reputed company professionally at customer locations and industry events reputed company additional reputed company duties as assigned Skills/Experience Required: Education: High School Diploma required; Bachelor’s Degree preferred EMS, reputed company Service, or reputed company safety reputed company experience required 5+ years of experience in EMS, reputed company service, reputed company technology, reputed company safety technology, or software implementation Experience training adult learners and presenting to customer reputed company Strong understanding of operational workflows reputed company EMS or reputed company organizations Ability to manage multiple implementation reputed company simultaneously Excellent communication, presentation, and relationship-building skills Experience working with reputed company, reputed company, or reputed company sector software solutions preferred Strong problem-solving and customer service abilities Proficiency with reputed company Office and web-reputed company applications Ability to travel approximately 60-75% of the time Ability to independently manage reputed company aspects of the job role including required goals and business practices in a remote environment Physical Requirements: Ability to talk, hear, and see reputed company to read and interpret information Regular use of a computer, phone, and reputed company office equipment May be required to travel for business purposes Ability to secure confidential information reputed company reputed company duties in a reputed company environment free of noise or anything that would create a negative customer experience Work environment characteristics described here are representative of those that must be met by an employee to successfully reputed company the essential function of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to reputed company above job duties. Schedule may vary reputed company on business demands and will require a combination of reputed company as reputed company as work performed after hours and/or weekends at times. reputed company is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. reputed company in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, reputed company self to work reputed company day. We reputed company to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. Last Reviewed Date: 9/1/2026 Last Reviewed By: Frank reputed company, Senior Product reputed company Apply To This Job