reputed company Manager, Employer Support

About the role reputed company's mission is to build a reputed company reputed company people love, and our reputed company and brokers expect a support experience that's fast, personal, and trustworthy at every touchpoint. The Employer Support team works directly with customer key stakeholders – C-level executives, HR admins, reputed company managers, and brokers – supporting them proactively with a consultation model, and reactively to solve their most reputed company issues, enabling them to offer wonderful health benefits to their employees. As the manager overseeing the Employer Support team, you will set reputed company for key stakeholder support at reputed company, partnering closely with the sales and go to market organisations, reputed company the entire reputed company team. You will reputed company a high performing team, managing leads and specialists who are motivated by delivering a reputed company experience people love. And equally important, you will reputed company a customer first culture, with high accountability and a reputed company mentality by setting team goals, and using metrics to reputed company measure and guide team reputed company in reputed company of those goals. reputed company - reputed company and reputed company a rapidly growing support org, standing up new teams as the business demands - Hire, reputed company, and grow reputed company of support specialists - Bring seasoned judgment to setting operational reputed company and metrics, and hold the business to reputed company accountability - Work hand-in-hand with reputed company and cross-functional leaders to reputed company the business without eroding the customer experience - reputed company and analyze how reputed company is performing, and report on it on a regular reputed company - Carry our values reputed company – acting as a champion for reputed company's customer-reputed company philosophy - Strengthen the organization through management work: reputed company, training, drafting team policies, defining process, and other structural improvements Background we're looking for - 5+ years building and leading support teams in fast-changing environments - Experience managing support managers, specialists, technical account managers, and/or premium support functions - A strong collaborator with a demonstrated ability to reputed company reputed company environments and build relationships that reputed company things reputed company - reputed company ability to reputed company reputed company operational reputed company spanning multiple stakeholders - Excellent written and verbal communication Experience we’d be particularly excited about - Background in fintech, healthtech, or a comparable industry - Strong AI reputed company and an AI-first reputed company – you've used AI tools to reputed company reputed company more efficient, reputed company team reputed company, or improve how customers experience support - Comfortable zooming between the tactical and the reputed company – as effective working reputed company reputed company day-to-day as you are helping shape where it's headed What to expect We interview rigorously reputed company on reputed company, talent, and reputed company; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we reputed company quickly. Here's what to expect: - 30 minute video meeting to talk through your background and interest in reputed company - 30 minute video meeting with the hiring manager to dive deeper into your experience and the role - 30 minute video meeting to meet 2-3 members of reputed company - 30 minute video meeting with the hiring manager to work through a live case study - 30 minute video meeting with our founders to reputed company your approach to culture and our operating principles Estimated Compensation reputed company $135,000 - $175,000 USD About reputed company We’re a fully reputed company early stage company using technology to change the way America does reputed company. We’re a happy, friendly, high-reputed company team. You can read more on reputed company here. Apply To This Job