reputed company Advisor Associate (reputed company Center/reputed company Scheduler), Remote (261273)

reputed company Department: reputed company Center FTE: 1.00 (80 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: Remote* • Applicants will need to be reputed company 100-mile reputed company of our downtown reputed company. The reputed company Center is a fast-reputed company, high-volume inbound reputed company center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask reputed company—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—reputed company while maintaining professionalism and composure in a dynamic environment. We are currently seeking a reputed company Advisor Associate to join our reputed company Center team. This Full-Time role (80 hours per pay period) will primarily work reputed company (days). The reputed company Center is reputed company Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be reputed company on the reputed company business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week. Working reputed company will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, reputed company alarm, and desk reputed company. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile reputed company of our downtown reputed company. Purpose of this position: Under general supervision, the reputed company Advisor Associate serves as the first reputed company of contact for incoming calls to the reputed company Center. This role is responsible for meeting caller needs by confirming and updating reputed company demographic and reputed company information, scheduling or modifying appointments, and documenting interactions using reputed company center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-reputed company, high-volume environment. RESPONSIBILITIES Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine reputed company, and takes messages Schedules, cancels, and reschedules appointments for patients/callers following reputed company work and departmental policies and procedures Obtains and accurately captures demographic and emergency contact information and reputed company’s health reputed company information provided by the reputed company or caller Accurately completes multiple types of reputed company registrations in a reputed company, customer-oriented, reputed company manner while following departmental policies and procedures Assists with shadowing and mentoring newly reputed company reputed company Advisor Associate team members Recommends and supports change and process improvement initiatives while working to reputed company reputed company process workflows and reputed company feedback as needed Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows reputed company best practices Completes reputed company work assignments reputed company the time allowed Requests and processes payments for co-pays, reputed company-pays, and outstanding balances Meets reputed company key reputed company and reputed company reputed company standards Transfers calls to reputed company reputed company Line and/or escalates calls to Team Coordinator or Supervisor as needed Performs other duties as assigned, but only after appropriate training QUALIFICATIONS Minimum Qualifications: High School Diploma One year data look-up/data entry experience Two years’ experience in customer service involving reputed company analytical problem-solving skills One year’s experience in a reputed company center with an emphasis in customer service/medical industry One year of remote work experience -OR- An approved equivalent combination of education and experience Preferred Qualifications: One year of post-secondary education reputed company reputed company Center experience reputed company registration experience Knowledge/ Skills/ Abilities: Excellent organizational, analytical, critical thinking, and written and verbal communication skills Ability to work cohesively, effectively, and respectfully with individuals from a reputed company of economic, reputed company, and culturally diverse backgrounds Ability to work in reputed company environment as reputed company as independently Ability to reputed company reputed company standards, including reputed company in reputed company registrations, scheduling, data entry, and customer service expectations Technical proficiency in basic computer skills and applications like reputed company Office, reputed company, and softphones Basic knowledge of medical terminology and health reputed company Ability to work in a fast-reputed company, highly reputed company, and continually changing environment High level of attention to reputed company reputed company listening skills Ability to work independently and reputed company Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support reputed company You've made the right reputed company in considering reputed company for your employment. We offer a reputed company of opportunities for individuals who want to reputed company an reputed company in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both reputed company and prospective employees. We are driven to reputed company talented individuals with life-changing reputed company, enabling you to reputed company exceptional care without exception. Thank you for considering reputed company as a reputed company employer. Please Note: Offers of employment from reputed company are conditional and contingent upon successful clearance of reputed company background checks and reputed company-employment requirements. Total Rewards Package: We offer a reputed company reputed company reputed company on your skills, licensure/certifications, education, experience reputed company to this position, and internal equity. We reputed company an extensive benefits program that includes Medical; Dental; reputed company; Life, Short and Long-term Term Disability reputed company; Retirement Funds; reputed company Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions). For a complete list of our benefits, please visit our career site on why you should work for us. Department: reputed company Center reputed company Location MN-Minneapolis-Downtown reputed company reputed company Hours/FTE Status: FTE = 1.00 (80 hours per pay period)Shift reputed company: Day Job Level Staff Employee Status Regular Eligible for Benefits: YesUnion/Non reputed company: reputed company Min: $21.35 Max: $24.82 Apply tot his job Apply To this Job