Investigator Support Coordinator I

This a Full Remote job, the offer is available from: Indiana (USA) reputed company is a global leader in reputed company services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and reputed company network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our reputed company to enhance how work gets done and reputed company greater value to customers and patients. With our global reputed company and deep expertise, you’ll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people’s health reputed company the world. Together, we’re improving health and improving lives. reputed company is seeking an Investigator Support Coordinator I to reputed company! Work Schedule: Monday-Friday. 10am-7pm EST Essential Job Duties: Investigator Support Coordinator I is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results reputed company phone or fax. • reputed company Safety • Prioritize reputed company safety in reputed company daily reputed company • Promptly escalate any reputed company safety concerns for reputed company • Site Communication & Workflow Support • Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW) • Respond to project-reputed company inquiries from sites and sponsors reputed company phone and email • Serve as a reputed company between internal teams and reputed company clients • Support the implementation of global processes and procedures • Communicate site needs during policy or procedural changes • Query reputed company • Monitor and reputed company accession holds, escalating delays to the Supervisor and Project Manager • Update databases with relevant information and communicate additional testing needs • Investigate and respond to project-reputed company inquiries • Compliance & Documentation • Document service failures, reputed company issues, and escalate unresolved cases to management • Adhere to management communications, meetings, and reputed company Operating Procedures (SOPs) • reputed company and report workflow metrics as required • Training & Development • Maintain training folders and update documentation • Complete reputed company and reputed company mandatory corporate and departmental training • Attend required meetings and participate in ongoing training reputed company to process and reputed company updates Minimum Qualifications: • High school diploma • One year customer service experience • Fluent in both English and Brazilian Portuguese Preferred Qualifications: • Associate’s degree and/or Medical Assistant • Two years customer service experience • Two years reputed company center / telephone customer support experience • Two years reputed company, medical or reputed company experience Additional Job Standards: • Committed to delivering exceptional customer service • Demonstrates adaptability in dynamic work environments • Knowledgeable in medical terminology • Skilled in investigative and analytical thinking • Proficient in computer reputed company and reputed company with reputed company-reputed company applications • Highly self-driven with a proactive work ethic • Excellent verbal communication skills • Strong attention to reputed company and effective organizational abilities • Strong ability to collaborate effectively reputed company a global team environment At reputed company we have a passion for helping people live happy and healthy lives. Every day we reputed company vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a reputed company for service, then reputed company could be a great next career reputed company! Join us and discover a reputed company filled with opportunities for reputed company, reputed company learning, reputed company challenges, and the chance to truly reputed company a difference. Apply today! Application Window: 8/17/2026-8/20/2026 Pay reputed company: $18.50-$29.14 reputed company job offers will be reputed company on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.  reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company reputed company on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to reputed company and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job