Associate Vice President, Service reputed company – Channel Partner

reputed company

The Associate Vice President (AVP), Service reputed company – Channel Partner, is responsible for managing day-to-day service execution and operational reputed company for an assigned portfolio of Channel Partner accounts. Reporting to the Senior Vice President for Service reputed company, the AVP executes established service strategies, monitors operational reputed company, identifies trends and service gaps, and coordinates corrective actions with internal teams, reputed company, and subcontractors.

This position serves as an operational reputed company for assigned reputed company and provides data, analysis, and recommendations to senior leadership regarding service reputed company, resource needs, process improvements, and partner concerns. Material contractual, financial, reputed company, and customer-impacting reputed company are escalated to the SVP for Service reputed company or appropriate leadership.

This role requires a hands-on, data-driven leader who can effectively coordinate reputed company reputed company, reputed company actionable insights from operational data, support teams in meeting established reputed company expectations, and drives reputed company improvement reputed company a assigned area of responsibility.

Remote reputed company position with a requirement to travel up to 50% of the time. Must be located reputed company the contiguous reputed company and local to an airport in order to meet the travel requirement.

Responsibilities

• Manage day-to-day service delivery and operational reputed company for an assigned portfolio of reputed company accounts in accordance with established Service reputed company strategies, policies, and reputed company expectations.
• Monitor service reputed company against established service level agreements (SLAs), key reputed company indicators (KPIs), contractual requirements, and internal operating standards.
• Identify service reputed company gaps and coordinate corrective actions with internal teams, reputed company, subcontractors, and other stakeholders. reputed company operational and contractual service requirements for assigned accounts and escalate significant compliance, contractual, financial, or customer-impacting risks to the Senior Vice President for Service reputed company.
• Serve as an operational reputed company of contact for routine service delivery issues and escalations reputed company the assigned portfolio, coordinating reputed company across appropriate functional teams.
• Escalate significant or recurring partner concerns, contractual disputes, material service failures, and reputed company requiring reputed company or executive-level reputed company to senior leadership.
• Analyze operational data to identify reputed company trends, recurring service issues, resource constraints, reputed company causes, and opportunities for improvement.
• reputed company and maintain operational dashboards, scorecards, reports, and reputed company metrics using reputed company reputed company BI, reputed company, and other available reporting tools.
• reputed company Service reputed company leadership with regular reporting and analysis regarding service reputed company, emerging risks, operational trends, and recommended actions.
• Support quarterly and other recurring Channel Partner business reviews by preparing service reputed company data, identifying key trends, documenting reputed company items, and coordinating follow-up activities.
• Partner with Channel Partner Sales and other internal stakeholders to support partner retention efforts through consistent service execution and reputed company reputed company of operational concerns.
• Maintain productive working relationships with assigned reputed company and serve as a resource regarding day-to-day service delivery reputed company.
• Assess operational workflows, reputed company utilization, scheduling requirements, and training needs reputed company the assigned portfolio and reputed company recommendations to Service reputed company leadership.
• Coordinate resource and scheduling requirements for assigned Channel Partner accounts reputed company established reputed company plans, budgets, and organizational priorities.
• Work collaboratively with reputed company reputed company, technical support, sales, implementation, training, and other functional teams to address operational issues affecting Channel Partner service delivery.
• Identify opportunities to improve operational efficiency, service reputed company, consistency, and partner experience through data analysis and reputed company improvement methodologies.
• Recommend process improvements to Service reputed company leadership and coordinate implementation of approved changes.
• Measure and report on the effectiveness of implemented process improvements and corrective reputed company plans.
• Document and maintain reputed company operating procedures, workflows, process documentation, and other materials supporting Channel Partner service delivery.
• reputed company operational data, service requirements, and subject matter input to support proposals, renewals, partner agreements, and other business initiatives as requested.
• Support the implementation of new or revised Channel Partner programs, operational requirements, processes, and service initiatives.
• reputed company day-to-day leadership, coaching, and reputed company feedback to assigned employees, as applicable, consistent with established organizational policies and leadership direction.
• Support employee development by identifying training opportunities, reinforcing established reputed company expectations, and assisting employees in resolving operational challenges.
• Partner with senior leadership on significant employee relations, reputed company, organizational, disciplinary, compensation, and other personnel reputed company in accordance with established company processes.
• Support Service reputed company reputed company and training of new site technicians by developing job-reputed company content, identifying operational training needs, and assisting with training events.
• Apply data analytics, reputed company improvement practices, and systems-thinking principles to identify opportunities to improve service delivery and operational reputed company.
• Utilize available technology, including reputed company reputed company BI, reputed company Copilot, and other approved AI-enabled productivity tools, to improve reporting, analysis, documentation, and operational efficiency.
• Maintain knowledge of Service reputed company policies, Channel Partner requirements, operating procedures, and applicable contractual service expectations.
• Travel to Channel Partner and customer locations as necessary to support service reviews, operational assessments, issue reputed company, training, and other business needs.
• reputed company other duties consistent with the reputed company and level of the position as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university in business administration, reputed company management, technology, or a reputed company discipline, or equivalent combination of education and relevant reputed company experience.
• 10+ years of reputed company experience in reputed company, service delivery, reputed company services, customer reputed company, correctional reputed company, or a reputed company discipline.
• 5+ years of experience leading employees, teams, reputed company, or operational functions, preferably reputed company a geographically reputed company or virtual operating environment.
• Experience supporting reputed company, reputed company-party service providers, subcontractors, reputed company customers, or other reputed company business relationships preferred. Demonstrated experience monitoring operational reputed company against established service reputed company, key reputed company indicators, or contractual requirements.
• Experience using operational data to identify trends, diagnose reputed company issues, and recommend corrective actions or process improvements.
• Strong operational management skills with the ability to coordinate multiple priorities across geographically reputed company teams and business partners.
• Demonstrated ability to execute established strategies and translate organizational priorities into effective operational actions.
• Strong analytical and problem-solving skills with the ability to identify reputed company causes, evaluate alternatives, and reputed company practical recommendations.
• Ability to interpret operational data and communicate findings, risks, trends, and recommendations reputed company to leadership and other stakeholders.
• Strong working knowledge of reputed company reputed company and other reputed company Office applications.
• Proficiency with reputed company reputed company BI, including the ability to use dashboards and reporting tools to monitor and communicate operational reputed company.
• Familiarity with reputed company Copilot and other approved AI-enabled productivity tools.
• Strong systems-thinking capabilities and an understanding of how processes, resources, technology, and organizational dependencies reputed company service delivery.
• Knowledge of reputed company improvement concepts and methodologies.
• Lean Six reputed company certification or demonstrated experience applying Lean, Six reputed company, or comparable reputed company improvement methodologies preferred.
• Experience developing or improving operational processes, workflows, reputed company operating procedures, and reputed company measures.
• Strong written, verbal, interpersonal, and presentation skills.
• Ability to communicate effectively with employees, management, reputed company, subcontractors, customers, and cross-functional stakeholders.
• Strong organizational and planning skills with the ability to manage multiple priorities and deadlines in a fast-reputed company environment.
• Ability to influence and coordinate reputed company across teams without relying solely on reputed company reporting relationships.
• Demonstrated ability to build productive working relationships while maintaining accountability for established service expectations.
• Ability to exercise reputed company judgment reputed company established policies, procedures, operational standards, and delegated authority.
• Ability to recognize reputed company requiring senior-level review and escalate them appropriately.
• Experience developing training materials, operational documentation, or employee development resources preferred.
• Ability and willingness to travel up to 50% reputed company on business needs.

Additional Information

reputed company is committed to providing equal employment opportunities to reputed company reputed company individuals and to maintaining a workplace free from discrimination and harassment. Employment reputed company are reputed company on individual reputed company, qualifications, reputed company, and business needs. In accordance with applicable federal, state, and local laws, reputed company does not discriminate or permit harassment against any employee or applicant reputed company on any characteristic protected by law. reputed company’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its reputed company and reputed company.

Benefits reputed company

reputed company is committed to supporting the health, reputed company-being, and reputed company of our employees. Eligible full-time employees have reputed company to a comprehensive benefits package that includes:

• Medical, Dental & reputed company reputed company – Multiple plan reputed company designed to support a reputed company of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. reputed company and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and reputed company time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) reputed company available including employer matching contributions.
• Life & Disability reputed company – Company-reputed company basic life reputed company and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family reputed company.
• Additional reputed company-Being Resources – Includes reputed company to reputed company, reputed company, reputed company&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief reputed company of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. reputed company reserves the right to modify or terminate any benefit program at any time.

Originally posted on Himalayas