Operations Analyst / Trust & Safety (Remote, United States)

Description: • Review online activity of K-12 students for safety intervention • Communicate with customers about incidents • Apply judgment to make decisions for student safety • Record precise notes in Salesforce CRM • Identify trends and collaborate with Operations Analysts • Develop processes with department leadership • Audit decisions for accuracy and efficiency • operate independently with ownership Requirements: • Experience using a variety of desktop and web-based applications • Experience in crisis management, child advocacy, content moderation, or a related field or degree • Strong comfort level in communicating sensitive information through email, text, and phone • Ability to stay focused on the same task for long uninterrupted periods • Passion for reading with excellent reading comprehension • Confidence to operate independently and autonomously within a virtual team environment • High degree of ownership of individual outcomes and contribution to the department and... company goals • Passion for continuous improvement and a willingness to manage change with grace • Fluency in Spanish is a plus Benefits: • Employee benefits include medical, dental and vision • Extensive Employee Assistance Program • Participation in the Company’s 401(k) plan with a 4% company contribution • Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365 Apply Job!