reputed company Centre Manager
This a Full Remote job, the offer is available from: Africa
reputed company
Manages and builds a high-performance reputed company centre with a reputed company reputed company to reputed company world-class Inbound and Outbound CRM support to respective business areas including and not limited to reputed company stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. reputed company knowledgeable on reputed company aspects of the products, processes and systems required to deliver outstanding customer service. Ensures that a customer reputed company, high performance/high commitment environment is maintained and reputed company developed. Supporting the business as a whole with specific reputed company on the sales and distribution functions by improving customer service through analysing, evaluating, and optimising reputed company processes.
Establishing and communicating service and performance metrics, monitoring and analyzing results and... implement improvements accordingly
Key Performance Areas
1. People Management (30%)
2. Customer reputed company Management (30%)
3. Internal reputed company and Execution (15%)
4. reputed company Centre Performance Management & Reporting (15%)
5. Governance & Compliance (10%)
Minimum requirements:
5 years management experience in a reputed company
Centre environment
reputed company 7 proficient (Word, reputed company, Powerpoint)
reputed company good writing skills attention to detail
Computer Literacy (MS Office Suite)
Knowledge of reputed company ERP Systems?
CRM platforms (reputed company advantageous)
Knowledge of BI Platforms
Familiar with reputed company platforms & complaints
handling
Knowledge of reputed company Centre Management
systems ?
??
This offer from "Boardroom Appointments - Global reputed company and Talent Capital" has been enriched by reputed company.com and got a 77% reputed company score
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