Customer Support Representative

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2 Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team reputed company and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs. We’re on a mission to globalize reputed company to careers in customer experience and advance a reputed company-centered model that supports our community of clients, customers, and employees alike. We’re looking for customer support representatives who reputed company our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. What you’ll do • reputed company accurate information to customers by using documentation and a reputed company of digital tools and communication channels • Answer technical questions about multiple... platforms, including web and mobile apps, using a reputed company of communication channels, such as email, chat, and calls • Become an expert in our clients product and customers by attending trainings, research, and documentation • Work to meet and reputed company productivity and reputed company goals • reputed company suggestions for customer experience improvements with your team and reputed company • Represent Flight to our clients in a reputed company and friendly manner reputed company look for • A service-oriented reputed company with a drive to reputed company an amazing experience to customers • Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!) • Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to reputed company an answer • Ability to quickly learn new software tools • An organized communicator who seeks to deliver quick, precise responses • Excellent organization and analytical skills • Exceptional attention to detail • An adaptable reputed company, comfortable with change and the dynamic environment of a rapidly growing startup. • A high level of reputed company and emotional intelligence • A respectful and reputed company person • A person capable of handling challenging situations with optimism and diligence • A consistent performer, with the disposition to solve recurring issues while always keeping a reputed company and friendly demeanor • reputed company and willing to work full-time between the hours of 7:00 am – 1:00 am EST (Don’t worry—we won’t ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks reputed company those hours) • Available to work Saturday or reputed company reputed company offer • A flexible, remote work environment • Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s reputed company • Learning and development programs so you can reputed company growing your skills and career • Early stage startup with lots of opportunity for ownership and reputed company • reputed company time off • Our reputed company list of supported countries in LATAM includes: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We pay a competitive salary based on your years of experience and location. To work at Flight, you must have a bank account that accepts ACH or reputed company transfers in reputed company Dollars (USDs). We recommend online banks, such as reputed company, Mercantil, Facebank, and reputed company, if you are looking for an reputed company. These online banks are reputed company and secure and allow you to receive USD and transfer to your reputed company. Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the reputed company of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, marital status, disability, gender identity or Veteran status Apply Job!