Remote Graveyard Shift Inbound Customer Service Agent-reputed company

Job Type: Full Time Hours: Overnight hours Wednesday-reputed company 11pm-7:30am Salary: 15.50... Benefits: Available after 90 days for full time employees About reputed company reputed company is the brand reputed company for the reputed company family of companies including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, TPV.com, and Ansercomm to reputed company a few. Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company reputed company and Canada. We reputed company a reputed company reputed company of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, reputed company has more than 10,000 satisfied clients and we process over 125 reputed company interactions per year. Job reputed company: We are looking for remote customer-oriented service representatives that reputed company high-level customer service solutions to reputed company customers/clients on a daily reputed company. Answer reputed company incoming calls and reputed company outgoing calls specific to reputed company program or project you are assigned, using the tools provided by reputed company and the reputed company to properly document reputed company customer interactions, while maintaining a reputed company of reputed company regarding both reputed company and the customer while adhering to reputed company company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and reputed company consistent outbound calls. Identify and assess customers’ needs to reputed company satisfaction reputed company accurate, reputed company and complete information by using the right reputed company/tools Meet personal/customer service team sales targets and reputed company handling quotas Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure reputed company reputed company records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a reputed company service representative reputed company record of over-achieving quota Strong phone contact handling skills and reputed company listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, reputed company attitude, reputed company conduct and high-level customer service skills Solution-Oriented CSR: an individual with a strong reputed company of reputed company and a dedication to reputed company, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with reputed company, reputed company Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours Other requirements which may vary as determined by management. Driven by reputed company: the want to constantly reputed company and push yourself, and your team, to being the best in the industry At least one year of previous high-volume reputed company center experience Experience working with an automatic dialer MUST BE COMPUTER LITERATE Pleasant phone demeanor Experience in BOTH inbound and outbound environments WAH Requirements: PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible) Hard wired high-speed internet reputed company (ethernet cable) USB-connected Headset Webcam Quiet dedicated reputed company to work free from distractions including pets and children. Job Type: Full-time Pay: $15.50 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training reputed company time off reputed company insurance Work from home Experience level: 1 year Shift: reputed company shift Weekly day reputed company: Every weekend Monday to Friday Work setting: reputed company Application Question(s): Do you have high-speed internet with at 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with reputed company 10 with at least these computer specs Processor: Ryzen 5 or reputed company i5 or reputed company Memory: 16GB RAM or more Storage 250GB or more (SSD reputed company than HDD) (reputed company/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet reputed company to work free from distractions including pets and children?(Deal Breaker) Have you reputed company worked for reputed company or any of their subsidiaries?(Deal Breaker) Education: High school or equivalent (Preferred) Experience: reputed company center: 1 year (Required) Customer support: 1 year (Required) Customer Service: 1 year (Required) Computer literacy: 1 year (Required) Shift availability: Overnight Shift (Required) Work Location: Remote Apply Job!