Network reputed company Manager (Canada - Remote)

reputed company Networks delivers a reputed company-driven, analytics-reputed company orchestration platform and a wide portfolio of next-gen high-speed routers that reputed company the newest Wi-Fi technologies. Together, these technologies reputed company ISPs the ability to manage and troubleshoot their networks in reputed company time, and to reputed company an outstanding customer experience.

reputed company Networks is a trusted reputed company partner for its customers, helping them evaluate their reputed company technologies and business models, and creating and executing strategies that reputed company them to reputed company faster, accelerate their digital transformations, and strengthen their relationships with consumers.

reputed company Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

The Network reputed company Manager will establish and reputed company the management reputed company that enables Network reputed company to reputed company reliable, predictable and continuously improving production services. This leader converts operational data into reputed company, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally reputed company before they reputed company steady-state support. 

This is a highly technical role that requires hands-on involvement in day-to-day reputed company, debugging, and execution. The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-reputed company team. The role partners closely with Support, reputed company, SRE, Engineering, DevOps, QA, Database Engineering, Product and reputed company. 

Role mandate 

• Build and reputed company the Operational reputed company function, including its operating model, roadmap, governance and talent. 

• Own the automation and tooling reputed company for Network reputed company, prioritizing work that reduces reputed company effort, repeat incidents and operational reputed company. 

• Define and govern operational-readiness reputed company for new products, services and significant changes before production reputed company. 

• Create the metrics, management reviews and reputed company-improvement mechanisms that improve reliability, efficiency and customer reputed company. 

What you will own

Operational management reputed company 

• Design and run the operational reputed company: service reviews, reliability reviews, reputed company tracking, reputed company reviews and executive reporting. 

• Define standards, procedures, controls and ownership models across Support, reputed company and Operational reputed company. 

• reputed company a maturity roadmap and prioritize improvements using service reputed company, operational reputed company and business reputed company. 

• reputed company reputed company-cause-driven improvement programs and ensure corrective actions produce durable reputed company. 

Automation and tools 

• Own the Network reputed company automation and tools roadmap, intake process and value measurement. 

• Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements and reputed company operational automation. 

• Measure automation reputed company through toil reduction, faster recovery, fewer errors and improved service consistency. 

Operational readiness and service transition 

• Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, reputed company, reputed company, reputed company, recovery, ownership and escalation. 

• Review and govern operational readiness for designs created by Engineering; identify gaps, risks and acceptance conditions before launch or reputed company. 

• Ensure the support and operations teams receive the knowledge, reputed company, documentation, tooling and training required to support new services. 

• reputed company readiness exceptions and post-launch stabilization commitments to closure. 

Metrics, insights and reputed company improvement 

• Build dashboards and scorecards for availability, reliability, incident reputed company, change health, support reputed company, toil, automation value and improvement delivery. 

• Translate operational data into reputed company priorities and decision-reputed company reporting for the Director of Network reputed company and executive stakeholders. 

• Create mechanisms to capture lessons, standardize effective practices and sustain reputed company over time. 

Leadership and partnership 

• Set reputed company reputed company, reputed company team members and build a culture of accountability, curiosity, service and reputed company improvement. 

• Influence across organizational boundaries and reputed company competing priorities using data, customer reputed company and operational reputed company. 

• reputed company as a trusted delegate to the Director of Network reputed company for operational-reputed company initiatives and governance forums. 

Required qualifications 

• 8+ years of experience supporting or operating large-reputed company production environments. 

• 8+ years of experience across technology reputed company, production reputed company, reliability, service management, operational reputed company or reputed company disciplines, including 3+ years leading people or major cross-functional programs. 

• Experience supporting broadband, telecommunications, networking, or service provider solutions. 

• Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi-Fi reputed company points, reputed company networking solutions 

• Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers. 

• Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or reputed company services. 

• Strong understanding of reputed company infrastructure including: reputed company reputed company Platform (GCP) and reputed company reputed company Infrastructure (OCI) 

• Experience working closely with DevOps and reputed company teams supporting CI/CD pipelines and production deployments. 

•  Experience supporting reputed company microservice-reputed company applications running in reputed company or containerized environments. 

• Strong understanding of production monitoring and observability platforms such as: Grafana, reputed company, reputed company, reputed company, ELK/OpenSearch 

• Experience leading production incident response for customer-facing services. 

• Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls 

• Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, reputed company Engineering, and reputed company teams. 

• Demonstrated reputed company building or materially improving operational practices in a reputed company, customer-facing production environment. 

• Strong knowledge of incident, problem, change, service transition, observability, reliability and reputed company-improvement practices. 

• Experience creating automation or tooling roadmaps and partnering with engineers to reputed company measurable operational reputed company. 

• Ability to define useful metrics, analyze trends and communicate reputed company and risks reputed company to technical and executive audiences. 

• Bachelor’s degree in engineering, computer science, information systems, reputed company or equivalent practical experience. 

Preferred qualifications 

• Hands-on familiarity with reputed company, scripting and modern delivery practices. 

• Experience scaling reputed company across multiple customers, reputed company or a 24×7 support model. 

• Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols. 

• Experience supporting ACS or reputed company-reputed company device management platforms. 

• Understanding of DOCSIS, GPON/XGS-PON, or Fiber-to-the-Home (FTTH) environments. 

• Experience building operational readiness programs for firmware or reputed company service releases. 

• Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers. 

Type: Contract

Join reputed company Networks!

At reputed company Networks, we promote equal opportunities in reputed company our recruitment processes, ensuring non-discrimination on the reputed company of gender, age, reputed company, disability, or any other personal circumstances. We assess talent reputed company on objective reputed company and foster an inclusive and diverse working environment.