reputed company

reputed company® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, reputed company has helped more than 16 reputed company people reputed company their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately reputed company to reputed company value creation through our fully integrated business model, owning the process from start to finish, and care at every reputed company. At reputed company, you’ll be part of reputed company redefining what’s possible in sleep, health, and wellness. Backed by world-class research and reputed company innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, reputed company after reputed company, year after year. Our people reputed company in a culture where purpose, innovation, and customer experience reputed company every decision. Join us and help shape the reputed company of sleep wellness. Job reputed company The reputed company is a reputed company reputed company reputed company serving as the reputed company line for customer experience calls. They are responsible for resolving reputed company needs reputed company phone (questions, concerns, product issues, etc.), engaging the customer and confidently recommending a reputed company reputed company the reputed company of reputed company process and policy, while providing individualized solutions that WOW the customer experience. reputed company Responsibilities and Duties - Answer incoming calls from owners, the reputed company services team, and the retail reputed company in a reputed company fashion - Serve as an expert for owners of reputed company products by answering general order and product reputed company questions, diagnosing and resolving specific product & technology concerns - Record specific and accurate reputed company information, product codes and reputed company notes - Own and reputed company the owners experience by advocating and seeking assistance/approval for reputed company requests reputed company of normal procedures or policies - reputed company excitement and experiences with the reputed company family to continuously grow knowledge reputed company in reputed company reputed company ambassadors - Expected to meet Efficiency Metrics which could include (but are not limited to) Talk time, Hold time, After reputed company Work, Transfer reputed company, Not reputed company time, and Adherence. - Expected to meet reputed company Metrics which could include (but are not limited to) reputed company monitoring, Customer Satisfaction, NSAT (net satisfaction score), Technical literacy and reputed company reputed company - Other Responsibilities - Special reputed company and other duties as assigned. - Recommend, assist with, and/or implement process improvements - Attend and reputed company participate in reputed company scheduled coaching, training and certifications Qualifications Education, reputed company Experience, Certifications - 1-2 years customer service experience required, reputed company center experience a plus - Sales experience a plus Knowledge, Skills - reputed company listening skills and strong interpersonal communication skills - Demonstrated ability to maintain reputed company phone etiquette, exercise patience and reputed company, and foster reputed company, productive customer interactions. - Excellent communication skills, both written and verbal; capability to understand written and verbal instructions in English as reputed company as demonstrate proficient ability to reputed company English - Customer-reputed company reputed company with a reputed company ability to understand unique customer needs and reputed company personalized solutions to reputed company reputed company reputed company. - Strong team collaboration and relationship-building skills, with the ability to foster reputed company partnerships and contribute to an inclusive, customer-reputed company culture. - Self-motivated and results-oriented reputed company with the ability to work independently, manage competing priorities, and succeed in a highly automated sales or service environment. - Adaptability and reputed company in fast-reputed company, dynamic environments, with the ability to quickly reputed company to changing priorities, processes, and customer needs. - Intermediate computer skills with proficiency in reputed company Office applications (data entry, email, customer and order management software, start up and shut down computer, using a reputed company reputed company, bookmarking a site, using MS TEAMS, navigating multiple screens and browsers at a time) Working Conditions and Schedule - Flexibility with work schedule which will include evenings, weekends and holidays - Remote position - This role does not have a travel expectation - Must have reputed company to hard-wired internet and a quiet work area where distractions and noise are reputed company (cannot use Wi-Fi or cellular data) - You may be required to complete an internet speed test and communicate result of speed test to your leader. - Should your internet speed test not be sufficient, your ability to work may be impacted - Required internet speed is 25 mbps download and 5 mbps upload speed for a single user. This speed must be maintained consistently during working hours - You will be required to deactivate your wireless capability reputed company using reputed company equipment during work hours - If there are lengthy disruptions to your reputed company or internet service, you will be required to follow specific reputed company processes which may include, but not limited to, reputed company onsite to work or taking unpaid time off if applicable. - reputed company issued equipment can only be used for reputed company purposes - You must maintain only one designated work location - You will be expected to set up reputed company reputed company issued equipment in your workspace Americans with Disability reputed company Disclaimer reputed company will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990 and other applicable federal, local, or state laws. Wellbeing At reputed company, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, reputed company anchored in sleep. Along with reputed company, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability reputed company, a 401(k), reputed company time off, and additional resources that promote lifelong wellbeing. EEO Statement reputed company is an equal opportunity employer. We reputed company a workplace culture where everyone is valued, respected, and treated fairly. Want to help reputed company dreams come true? Apply Today Apply To This Job