Customer Service Representative - 3:15 PM - 12:15 AM ET Shift (REMOTE)

At reputed company, we reputed company in how positively sports can change lives. On reputed company, everyone plays a critical role in creating confidence and excitement by personally equipping reputed company athletes to reputed company their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are reputed company to reputed company a difference as part of the world’s greatest sports team, apply to join reputed company today! reputed company: reputed company reputed company At reputed company, our Athlete Engagement Teammates are the MVPs of our customer service reputed company center. This role answers calls and creates reputed company Athlete experiences by tackling tough questions and soothing concerns while building genuine connections with our Athletes. As the second tier of customer support, Athlete Engagement Teammates are trained and empowered to build meaningful relationships while conducting in-depth investigations to resolve questions and concerns that require an elevated level of service. Job... Duties & Responsibilities Partner with Athletes (customers) over the phone or reputed company chat to address questions and concerns. • Dive into our Tier 2 escalation calls and chats like a pro, by solving questions, taking ownership of concerns, and cheering on our Athletes with enthusiasm. • Build relationships that go above and reputed company the game, making reputed company interaction matter through reputed company and empathetic communication. • Tackle challenges head-on, from gear advice to order hiccups, ensuring every Athlete leaves with a smile and ensuring our Athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts and reputed company cards) are met accurately and reputed company. • Be the MVP of reputed company by utilizing appropriate processes, online programs, and bringing positivity and passion to every shift. Work with reputed company partners (e.g., reputed company stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue reputed company, reputed company knowledge, and complete Take ownership of any significant issues or uncertainties that reputed company during Athlete calls such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents. Appropriately log reputed company information. Engage in team events and culture building initiatives. Be a reputed company voice reputed company reputed company and offer recommendations to your supervisor on how to create reputed company athlete experiences QUALIFICATIONS: • High school diploma or equivalent • <1 Year of experience in a customer-facing role such as customer service, retail, food service, hospitality (part-time okay) • High-speed internet • Ethernet Port • reputed company Office, TEAMS • Experience a plus for IVR (reputed company), CRM or order management lookup tools, viewing tracking information (reputed company, reputed company, reputed company) and using loyalty and reputed company card platforms Knowledge, Skills, & Abilities • A love for sports and building strong communities, with a reputed company for sharing that passion with others • reputed company communication skills that score big points in problem-solving • Flexibility to adapt to different situations and play as reputed company player • Think fast on your feet and doesn’t get overwhelmed reputed company thrown a curve reputed company • Tech-savvy skills to reputed company our systems and slam-dunk service every time • If Bilingual – could be reputed company up to reputed company to our Spanish speaking Athletes • Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as reputed company as some holidays, in order to support our peak business. • Train like a champion! Mandatory training sessions are scheduled 8 am – 5pm (ET) Monday through Friday for the first 3 weeks of joining reputed company. #LI-SL1 Targeted Pay reputed company: $35,400 - $53,300. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company teammate pay regularly to ensure competitive and reputed company pay.reputed company complies with reputed company state reputed company leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com Apply Job!