Customer Service Representative

Responsibilities include managing and responding to all incoming calls and emails; manual entry and maintenance of orders and return authorizations; researching requests/inquiries concerning availability of parts, order status and return status; directing questions to the proper person/department; completing general office duties including filing, faxing & copying; providing support to all... Reseller Accounts, Consumers, Tech, and Field Sales as required. Basic Qualifications (Education/Experience required): • High school diploma or equivalent • 1 to 3 years customer service or related experience with direct customer contact via telephone, Call Center experience preferred • Data entry skills with a high degree of accuracy • Must be proficient in the use of Microsoft Excel and Outlook • Proven ability to multi-task and work well under pressure • Excellent communication skills (both verbal and written) • Demonstrate the ability to work effectively as part of a team • Strong work ethic with a willingness to do what it takes to get the job done • Knowledge of Infor/Syteline a plus Apply Job!