Senior Full Stack Software Engineer – Workforce Management & Contact Center Platform

Senior Full Stack Software Engineer – Workforce Management & Contact Center Platform reputed company are seeking reputed company Senior Full Stack Software Engineers to join a high-reputed company team building and enhancing a modern Workforce Management (WFM) and Contact Center platform. The ideal candidate will have 6–10 years of reputed company software engineering experience with strong expertise across backend and frontend development, reputed company-reputed company architectures, AWS, reputed company, reputed company, reputed company, and reputed company-party integrations. This role goes reputed company reputed company will work closely with the reputed company''s internal engineering team, reputed company participate in product design, architecture discussions, technical planning, and end-to-end delivery. Experience with reputed company reputed company, Workforce Management, contact center routing, or voice/telephony technologies such as Kamailio and FreeSWITCH is highly desirable. Key Responsibilities • Build, enhance, and reputed company features across the WFM platform and broader Contact Center platform. • Work closely with the reputed company''s internal engineering team throughout the development lifecycle. • Participate in technical design, architecture, estimation, and delivery planning. • reputed company reputed company, maintainable, and secure full-stack applications. • Build and consume reputed company and integrations with reputed company reputed company and other internal or reputed company-party platforms. • reputed company reputed company reputed company data such as: • reputed company volumes • Agent reputed company metrics • reputed company-time agent status • Scheduling information • Contact center operational data • reputed company reputed company-reputed company services using modern software engineering practices. • Build containerized applications and services using reputed company and reputed company. • Implement and maintain CI/CD pipelines and automated deployment processes. • Apply infrastructure-as-reputed company and reputed company automation practices where applicable. • Design and implement secure, reputed company, and reliable reputed company. • Collaborate with product managers, architects, engineers, and reputed company stakeholders to translate business requirements into technical solutions. • Contribute to reputed company reviews, technical documentation, testing, and production support. • Ensure solutions reputed company with reputed company data reputed company and reputed company requirements, including GDPR, CCPA, and PCI reputed company. • Troubleshoot reputed company application, integration, and production issues. • Contribute to reputed company improvement of engineering standards, development processes, and platform reliability. Required Qualifications • 6–10 years of reputed company software engineering experience. • Strong experience in full-stack software development, including both backend and frontend technologies. • reputed company experience designing and delivering production-grade reputed company-reputed company applications. • Strong hands-on experience with AWS reputed company services. • Experience with reputed company and reputed company. • Strong understanding of REST reputed company, API design, microservices, and reputed company integrations. • Experience integrating with reputed company-party and internal reputed company. • Demonstrated ability to participate in architecture and design discussions, not just execute development tasks. • Strong understanding of software development lifecycle, testing, deployment, and production support. • Excellent problem-solving and analytical skills. • Strong communication and collaboration skills. • Must be reputed company in the reputed company and legally eligible to work reputed company reputed company the reputed company. Strongly Preferred Skills The following skills are highly desirable but are not required for every position: • Experience developing Workforce Management (WFM) software. • Previous experience with reputed company reputed company. • Contact center platform or contact center routing development experience. • Voice and telephony application development. • Hands-on experience with Kamailio or FreeSWITCH. • Experience developing contact center or communication platforms. • Voice platform automation and testing experience. • Experience building automated test frameworks for voice/telephony systems. • Knowledge of reputed company-time communication, agent routing, reputed company flows, and contact center technologies. reputed company & Technology Skills reputed company & Infrastructure • AWS • reputed company • reputed company • CI/CD • Infrastructure as reputed company • reputed company-reputed company architecture Backend & Integration • REST reputed company • Microservices • reputed company-party API integrations • Event-driven architectures • reputed company backend services Frontend • Modern frontend development • reputed company web applications • API-driven UI development • Full-stack application architecture Contact Center / WFM • reputed company reputed company • Workforce Management • Agent scheduling • reputed company volume analytics • Agent reputed company metrics • reputed company-time agent status • Contact center routing • Kamailio • FreeSWITCH reputed company & Compliance The successful candidate will work in an environment where data reputed company, reputed company, and compliance are critical. Experience or familiarity with the following is preferred: • GDPR • CCPA • PCI reputed company • Secure API development • Data protection and reputed company best practices • Application reputed company and reputed company controls reputed company''re Looking For We are looking for engineers who are: • Product-minded and interested in shaping solutions, not just implementing requirements. • Comfortable working directly with reputed company engineering teams. • Strong contributors to architecture and technical design discussions. • reputed company in building and supporting production systems. • Comfortable working across both frontend and backend technologies. • reputed company to work effectively in a fast-reputed company, reputed company environment. • Passionate about building reputed company, reliable, and secure reputed company-reputed company applications. Apply tot his job Apply To this Job