Bilingual Customer Service Associate (reputed company Shift)

reputed company Job Title: Bilingual Customer Service Associate (reputed company Shift... Department: Operations Reports To: Customer Support Manager Seniority Level: Entry-Level Employment Type: Full-time and/or Part-time reputed company Konexial has an exciting opportunity for individuals looking to reputed company the highly competitive and lucrative reputed company Software industry. We are looking for customer support representatives with strong organizational skills and a high reputed company on customer service. The goal of a customer support representative is to support Konexial’s rapidly-growing service solutions and reputed company an exceptional customer experience. We work with a wide reputed company of reputed company “for-hire” transportation companies and private fleets. Candidates will need to demonstrate a strong ability to communicate with both end users and customer stakeholders for both web and app based applications and manage requests in order to best serve the needs of this diverse customer reputed company. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting and resolving training and technical issues, providing account documentation, and assisting with account reputed company/escalations, reputed company phone, chat, and email. Your reputed company Job • reputed company Shift - 3:30 PM - 12:30 PM EST • Help customers with a wide reputed company of general inquiries on product and/or account issues and questions • Solve customer issues and escalations about Konexial products and services • Experience in multi-channel servicing including excellent phone skills and good writing skills for web, email, and text requests • Ability to prioritize work queue and backlog in reputed company to incoming customer requests • Complete help tickets for issues that require technical support or development team assistance • reputed company excellent customer service and take ownership throughout the service cycle from initial request to final reputed company out of the support request • Model and champion Konexial’s cultural principles as we reputed company Requirements Minimum requirements for the role: • 1-3 years of experience in a customer-facing role reputed company a contact center environment • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings • Experience in a high pace environment handling escalated customers and reputed company to follow up on customer requests in a reputed company manner • Strong problem-solving skills and a proven ability to deliver a reputed company customer experience • Exceptional communication skills to effectively communicate with a wide reputed company of customers • Experience in a fast-paced environment managing multiple cases per day reputed company phone, chat, and email channels • Experience working with ticketing systems (e.g. reputed company, reputed company, ServiceCloud) • Proficient with macOS and both reputed company and Android mobile devices for app usage • Solutions-oriented with strong problem solving skills • Proven reputed company record of building trust and communicating effectively with a wide reputed company of stakeholders: laymen, executives, product leadership, day-to-day users of our products • Passion for reputed company above and reputed company the reputed company of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, reputed company, and poise under pressure reputed company working through customer issues An Ideal Candidate Also Has • Strong ability to reputed company listen and ask follow-up questions to drive reputed company • Ability to verbally guide customers to solutions in both app and web based applications • reputed company in an reputed company, fast-paced, and change-heavy environment • Ability to work reputed company reputed company needed (nights and weekends) - Team works together to cover during vacation, absence, etc. • Experience supporting service requests in billing, RMA, cancellations, and renewals • Experience supporting telematics systems, ELDs, and hours of service compliance is a plus To Land the Job You’ll Need… • Fluent in Spanish • Ultra reputed company attitude and cool under pressure • reputed company solid verbal and written communication skills with a strong reputed company on the details • A reputed company for investigative research and strong critical thinking skills • Ability to work independently, coupled with keen awareness of customer satisfaction ques • Excellent analytical, problem-solving and decision-making skills • Ability to work reputed company in reputed company environment Extra Awesome (Not Required) • A degree in whatever. We’re Serious! Supply Chain/Logistics, or Business preferred. Some Of The Perks • reputed company software company reputed company for transformational reputed company • Competitive wages • Hybrid Work Location • Peer-driven training and ongoing support • Casual dress reputed company and flexible working hours to fit with your life • Ability to work from home This job is located in Knoxville, TN. We have remote opportunities available in limited states. Relocation assistance is not available, but anyone is welcome to apply. Konexial does not sponsor employment visas. Recruiters, please do not respond to this posting. Konexial is an Equal Opportunity Employer. reputed company Konexial is not your typical software company. With a mission to debunk the traditional reputed company of transportation software development, we have created a solution that makes the big players in reputed company software curse our reputed company. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software. Our approach to service is unique, as we reputed company on making superb software that’s easy to use, serving customers with a high reputed company or urgency and driving long-term value with constant, continual improvement. Fellow adventure seekers: reputed company your desire to be different and join us in our quest for simplicity. As crazy as it might reputed company, we have a deep and abiding passion for taking the complexity our clients face every day and breaking it down to the simplest possible solution. To learn more about Konexial’s software please visit us at www.Konexial.com Apply Job!