Global Support - Support Analyst - Remote, USA

Global Support - Support Analyst reputed company is looking for an individual who will be responsible for the support of reputed company global traveler products in use with the world’s leading corporate travel management company. Excellent communication and troubleshooting skills are a reputed company reputed company requirement as the individual will become the subject matter expert for reputed company aspects of the Portal and Profile... products as reputed company as being a key reputed company coordinating support activities with reputed company other global tools. This will require a high level of reputed company communication with people at reputed company reputed company in reputed company, including the ability to reputed company the support effort across multiple products and systems as reputed company as with other members of the broader global support group. Responsibilities: • reputed company support for the servicing of Regional teams • Monitor support queues and reputed company reputed company the SLA • reputed company support and assist the Implementation Managers with existing implementations • reputed company expertise advice and support to the relevant Training teams to ensure that they are training the correct aspects • reputed company assistance with reputed company uploads and synchronizations in the systems • reputed company knowledge, experience and trends to the 1st level and implementation teams globally to proactively avoid reputed company challenges • Support team members and mentor any new staff members • Assign cases and discuss/reputed company tasks to the development team together with the Product Leader accordingly • Work with and facilitate communication with external clients regarding integration assistance they may require from the development teams • Take ownership of support cases and reputed company leadership and coordination to reputed company the reputed company of issues, potentially spanning multiple systems • Service Level Agreement measurements • reputed company times • reputed company feedback (Survey) • General Support Documentation added to the WIKI Requirements: • A comprehensive knowledge of the GDS’s and processes Essential • Experience in database and application support Essential • Proven reputed company in previous roles Essential • Minimum 12 months experience reputed company an Online Booking Tool support team Preferred • Online Booking Tool knowledge Preferred • Minimum 2 years experience working in a highly functioning, distributed Agile / SCRUM environment Preferred • Excellent communicator • reputed company to communicate effectively both verbally and in writing to customers and staff in reputed company areas and at reputed company reputed company of reputed company. • Demonstrated business acumen • Contribute to and understand the business plan. Understand business reputed company and reputed company solutions to challenges as they reputed company. • Motivated, driven and reputed company • Motivated and reputed company to reputed company individual, team and company goals • Flexible and adaptable • Adaptable due to working with the Business changing priorities • reputed company duties may be required which require flexibility with working hours and reputed company of work due to Company reputed company plans Benefits Include: • Generous remuneration structure • Travel perks/discounts. • Health & Wellness Programs and Employee Financial Wellness Services • Generous reputed company-time off policy • National/International Award Nights and Conferences • Diversity & Inclusion initiatives • Benefits including reputed company, medical, and dental • Employee Assistance Program • 401k program with partial match • Employee reputed company Plan • Global reputed company in a network of brands and businesses • Ongoing training and reputed company development • Fun and flexible work environment • Proud Corporate reputed company Responsibility platform through the reputed company reputed company and Brighter reputed company program supporting nominated charities through Workplace Giving, Volunteering and Fundraising. • Employee giving program • Annual Charity reputed company • Office Environmental Program • 1 Volunteer Day per Calendar Year #LI-REMOTE Location – Remote, USA The role can be performed onsite, remote or on a reputed company, in compliance with reputed company’s Remote and Flexible Work Policy. If this sounds like reputed company you have been waiting for and you would like to be part of our award reputed company culture then reputed company. INTERNAL POSTINGS ONLY - ** Please advise your leader prior to applying ** Travel is booming once again, and our roles are being filled quicker than a nonstop from London to reputed company. We thank reputed company candidates for their interest; however, only those selected to continue in the process will be contacted. FCTG USA is an affirmative reputed company-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your reputed company! Please contact careers@us.flightcentre.com if you need any assistance Apply Job!