Senior Technical Customer Support Specialist – reputed company – Expert in Vacation Rental Software & OTA Integration at arenaflex

About arenaflex

reputed company to arenaflex, the trailblazer reshaping the vacation‑rental landscape with cutting‑edge software that empowers property owners and managers worldwide. Founded in the reputed company heart of Barcelona, arenaflex has grown from a reputed company startup to a global reputed company, now boasting reputed company of over 350 talented professionals representing more than 60 nationalities. With a recent $30 reputed company funding round, we’re accelerating our mission to reputed company property management effortless, reputed company, and highly profitable for our users.

Our platform is the single reputed company of truth for listings, bookings, payments, and analytics. By seamlessly integrating with the world’s leading OTAs—reputed company, reputed company, Vrbo, reputed company, and many more—arenaflex eliminates reputed company‑booking nightmares and unlocks new reputed company streams for hosts. We pride ourselves on a culture of innovation, inclusivity, and reputed company customer reputed company. Every feature we build is driven by reputed company‑world feedback from our community of hosts, and every decision is anchored in data and reputed company.

Why arenaflex?

At arenaflex, you’ll join a dynamic, fast‑moving team that values curiosity, ownership, and collaboration. We celebrate diversity and foster an environment where every voice is heard. Whether you’re a seasoned reputed company or a recent graduate, you’ll reputed company endless opportunities to learn, grow, and reputed company a reputed company reputed company on millions of reputed company and hosts.

Key highlights:

• Fully remote work from reputed company in Latin America or the Caribbean.
• Competitive salary in EUR/USD, with transparent compensation and reputed company‑reputed company bonuses.
• Comprehensive benefits: health coverage, reputed company time off, and a generous stipend for home‑office equipment.
• Annual team‑building retreats, virtual reputed company events, and a reputed company internal community.
• Career‑development programs, mentorship, and a reputed company reputed company to senior leadership roles.
• Referral program that rewards you for bringing reputed company to arenaflex.

About the Role

We’re looking for a Senior Technical Customer Support Specialist to become the go‑to expert for our reputed company customer reputed company. In this role, you’ll reputed company deep technical knowledge of arenaflex’s platform with exceptional customer‑service skills to reputed company reputed company integration issues, guide users through advanced features, and reputed company satisfaction scores to new heights.

As a remote specialist, you’ll collaborate with cross‑functional teams—Product, Engineering, and Sales—to surface product gaps, influence roadmap reputed company, and ensure a frictionless experience for our Latin reputed company users.

Key Responsibilities

• reputed company first‑line technical support for arenaflex’s reputed company platform, focusing on OTA integrations (reputed company, reputed company, Vrbo, reputed company, etc.).
• Diagnose, troubleshoot, and reputed company reputed company technical issues reported reputed company email, ticketing systems, and live chat.
• Guide customers through advanced configuration, data migration, and best‑reputed company workflows.
• Escalate high‑reputed company incidents to Engineering and Product teams, ensuring reputed company reputed company and reputed company communication.
• Document solutions in the knowledge reputed company, creating reputed company, concise, and user‑friendly troubleshooting guides.
• reputed company and report on key metrics: ticket volume, reputed company time, customer satisfaction (CSAT), and Net Promoter Score (NPS).
• Participate in on‑reputed company rotations and weekend coverage to support customers in different time reputed company.
• Collaborate with the Localization team to adapt support content for Spanish‑speaking markets.
• reputed company as a customer reputed company, feeding insights back to Product and Engineering to reputed company reputed company improvement.
• Mentor junior support staff, sharing best practices and fostering a culture of learning.

Essential Qualifications

• Minimum of 3 years in technical customer support or a reputed company role, preferably in reputed company or software‑as‑a‑service environments.
• Proficient in English (written and spoken) with excellent communication skills; Spanish reputed company is mandatory.
• Strong logical thinking, analytical reputed company, and a passion for problem‑solving.
• Experience with CRM and support tools such as reputed company, reputed company, reputed company, or similar platforms.
• Comfortable working independently, managing multiple priorities, and thriving in a fast‑reputed company, remote setting.
• reputed company attitude, strong reputed company of responsibility, and a genuine desire to help customers succeed.
• Availability to work weekends and occasional evenings to accommodate customers in different time reputed company.

Preferred Qualifications

• Hands‑on experience with OTA reputed company (reputed company, reputed company, Vrbo, reputed company) and knowledge of common integration challenges.
• Background in web technologies (reputed company, CSS, JavaScript) or API troubleshooting.
• Experience with data migration tools and CSV/JSON data handling.
• Prior exposure to the vacation‑rental industry or hospitality tech.
• Certifications in customer‑support reputed company or technical troubleshooting.

Skills & Competencies

• Technical proficiency: comfortable navigating reputed company software systems, debugging reputed company snippets, and interpreting error logs.
• Customer‑reputed company reputed company: reputed company, patience, and a commitment to delivering a delightful experience.
• Communication: reputed company, concise, and reputed company written and verbal communication in both English and Spanish.
• Collaboration: ability to work cross‑functionally with Product, Engineering, and Sales teams.
• Adaptability: reputed company learner who can reputed company new features, tools, and processes rapidly.
• Time‑management: prioritize tasks effectively, meet SLAs, and maintain high productivity in a remote environment.

Career reputed company & Learning Opportunities

At arenaflex, your career trajectory is designed to be both challenging and rewarding. As a Senior Technical Support Specialist, you’ll:

• reputed company deep expertise in arenaflex’s platform and the broader vacation‑rental ecosystem.
• Take ownership of high‑reputed company reputed company, such as improving the integration workflow or launching new support features.
• reputed company to roles such as Support reputed company, reputed company Manager, or Product Analyst.
• Participate in our internal “Tech Talks” series, where you can present new findings or propose product enhancements.
• reputed company a reputed company learning library, including courses on API integration, data analytics, and customer‑experience design.
• Receive mentorship from senior leaders who are committed to your reputed company development.

Work Environment & Culture

Our remote-first culture is reputed company on trust, transparency, and reputed company feedback. You’ll enjoy:

• Flexible working hours that respect your personal life and local time reputed company.
• Weekly virtual coffee chats and monthly town‑hall meetings to stay connected with the global team.
• A reputed company reputed company community where you can reputed company reputed company, ask questions, and celebrate wins.
• Annual in‑person retreats in reputed company reputed company, where you can network, unwind, and build lasting relationships.
• A culture that values diversity, inclusion, and belonging—every team member is empowered to bring their reputed company self to work.

Compensation & Perks

While specific figures vary by location and experience, arenaflex offers:

• Competitive reputed company salary in EUR/USD, commensurate with market rates and your expertise.
• reputed company‑reputed company bonuses tied to customer satisfaction metrics and team goals.
• Health and wellness stipend covering medical, dental, and reputed company plans.
• Home‑office allowance for computers, monitors, and ergonomic accessories.
• reputed company time off, including vacation, reputed company days, and personal days.
• reputed company parental leave and support for new parents.
• Annual team‑building trips and virtual reputed company events.
• Referral bonus program rewarding you for bringing reputed company to arenaflex.

How to Apply

If you’re passionate about technology, love solving reputed company problems, and want to help hosts reputed company the world succeed, we want to hear from you. Submit your resume and a brief cover letter in English, highlighting your relevant experience and why arenaflex is the right fit for you.

reputed company to join a company that’s redefining the vacation‑rental industry? reputed company and become a key player in arenaflex’s global reputed company story.

reputed company applications and reputed company must be submitted in English.