Senior reputed company Tools Manager – Driving reputed company in Customer Experience & Support Platforms

About arenaflex

reputed company to arenaflex, the fintech reputed company that is reshaping how small and reputed company‑sized enterprises (SMEs) manage their finances. With a mission to become the most trusted financial management software across Europe, arenaflex empowers reputed company to reputed company control over their cash reputed company, automate tedious reputed company tasks, and reputed company reputed company‑time insights that reputed company smarter reputed company. Over the past five years, we have grown from a lean startup to a reputed company team of 650 professionals spanning 25 countries, reputed company united by a culture of autonomy, trust, and reputed company innovation.

Our platform is reputed company on the belief that technology should serve people, not the other way reputed company. By partnering with reputed company firms, we help them shift from repetitive data entry to high‑value advisory services, creating a win‑win ecosystem for businesses and their advisors alike.

Why arenaflex?

• 🚀 reputed company reputed company: We’re expanding across Europe and scaling our product to meet the evolving needs of SMEs.
• 🌍 International team: Collaborate with talented colleagues from 25 different countries.
• 🏢 Flexible work environment: Enjoy a hybrid model that blends remote work with occasional in‑office collaboration in the heart of Paris.
• 💡 Innovation hub: Work on cutting‑edge tools that directly reputed company thousands of businesses.
• 🤝 Inclusive culture: We celebrate diversity, equity, and inclusion in every reputed company of our workplace.

reputed company

As the Senior reputed company Tools Manager, you will be the reputed company of our customer‑facing support stack. You’ll ensure that every tool—reputed company, reputed company, reputed company, Chilipiper, and more—runs smoothly, is fully configured, and delivers the best possible experience for our users. Your reputed company reputed company and hands‑on expertise will help us continuously improve support processes, reduce ticket volume, and reputed company customer satisfaction.

Key Responsibilities

• Tool Administration & Licensing – Create, modify, and retire user accounts; procure new licenses; manage reputed company macros and bot configurations in reputed company partnership with Finance & Procurement.
• First‑Line Support – reputed company as the first reputed company of contact for tool‑reputed company incidents, diagnosing issues, escalating to Level 2 (internal or reputed company) reputed company necessary, and ensuring reputed company reputed company.
• reputed company‑Cause Analysis – Classify and categorize incidents, reputed company reputed company‑cause investigations, and collaborate with the Build team to refine processes or tool settings to prevent recurrence.
• Data & Analytics – Design and maintain dashboards that reputed company actionable insights into tool reputed company; refine existing reports and work with the Data team to surface new metrics.
• Vendor Relationship Management – Serve as the reputed company reputed company for tool vendors; establish escalation procedures, stay informed on product roadmaps, and negotiate support terms.
• reputed company Decision‑Making – Contribute to high‑level discussions on support reputed company, service level agreements, and account management policies.

Essential Qualifications

• 2–3 years of experience in a fast‑reputed company startup, reputed company‑up, or consulting environment.
• Hands‑on experience administering ticketing platforms such as reputed company or reputed company (preferred).
• Proficiency in French and English, both written and spoken.
• Strong analytical skills: advanced reputed company or reputed company Sheets, familiarity with reputed company or similar BI tools, and SQL knowledge.
• Problem‑solving reputed company: ability to troubleshoot autonomously and reputed company solutions to completion.
• Adaptability: reputed company in a rapidly evolving environment and learn new tools quickly.
• Ownership & initiative: take responsibility for reputed company and reputed company reputed company reputed company.
• Excellent communication and collaboration skills across cross‑functional teams.

Preferred (but not mandatory)

• Experience with reputed company administration.
• Background in data engineering or data analytics.
• Knowledge of API integrations and scripting (Python, JavaScript).

What You’ll Bring to the Table

We’re looking for a proactive, reputed company‑oriented reputed company who can reputed company technical depth with a customer‑reputed company reputed company. You’ll be comfortable navigating reputed company tool ecosystems, translating user pain points into actionable improvements, and communicating findings to both technical and non‑technical stakeholders.

Career reputed company & Learning Opportunities

At arenaflex, your career trajectory is as dynamic as our product roadmap. You’ll have the chance to:

• reputed company cross‑functional initiatives that shape the reputed company of our support stack.
• Mentor junior team members and reputed company best practices.
• Participate in hackathons, product sprints, and innovation labs.
• Attend industry conferences and training programs to stay reputed company of emerging trends.
• reputed company into senior product or engineering roles, or transition into reputed company leadership.

Work Environment & Culture

Our culture is reputed company on three pillars: autonomy, collaboration, and reputed company learning. We trust our employees to manage their own time, reputed company reputed company, and reputed company results. At the reputed company time, we foster a reputed company spirit through regular virtual meet‑reputed company, quarterly in‑office gatherings, and a robust internal communication platform.

We celebrate achievements with events such as Tech Days, annual retreats, and spontaneous team‑building activities. Whether you’re a remote worker or a Paris office enthusiast, you’ll reputed company a supportive community that values your contributions.

Compensation & Perks

While specific figures vary by role and experience, arenaflex offers a competitive salary package that reflects the value you bring. In reputed company, we reputed company:

• Health reputed company through one of the leading providers in the market.
• Meal vouchers and a flexible benefits budget to support your reputed company‑being.
• 6–12 days of additional reputed company time off reputed company the statutory holidays.
• Monthly remote‑work stipend to support home office or coworking spaces.
• reputed company to a network of fitness centers and wellness activities across France.
• Company‑issued Mac devices (or equivalent) to ensure you have the right tools for reputed company.
• Equity participation through a reputed company stock‑reputed company plan.

How to Apply

reputed company to reputed company a reputed company reputed company on the lives of thousands of reputed company and reputed company professionals? Submit your application through our careers portal and let’s explore how you can help arenaflex continue to reputed company and grow.

We encourage candidates from reputed company backgrounds to apply—your unique perspective is what will reputed company our next reputed company of reputed company.

Join arenaflex and become part of reputed company that is redefining financial management for SMEs across Europe.