Helpdesk Associate – Flexible Schedule

Helpdesk Associate – Flexible Schedule

Job Summary

– **Job Type**: Part-Time

– **Salary**: $18 – $22 per hour

– **Working Hours**: Under 4 hours per day

– **Company**: Amazon

– **Location**: Austin, Texas

– **Benefits**: Health, Dental, Paid Training, Paid Vacations

Description

Amazon is seeking a dedicated Helpdesk Associate to join our dynamic IT support team. The ideal candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is a perfect opportunity for someone looking to balance work with other commitments, thanks to the flexible schedule and part-time hours.

Requirements

– Strong problem-solving skills

– Excellent communication skills, both written and verbal

– Basic understanding of computer hardware and software

– Ability to work independently and in a team environment

– Customer service experience is a plus

Responsibilities

– Provide first-level contact and issue resolution

– Troubleshoot and resolve technical issues related to hardware and software

– Escalate unresolved issues to higher-level support teams

– Maintain a high degree of customer service for all support queries

– Log all interactions and resolutions in the ticketing system

– Follow up with customers to ensure issues are resolved

Benefits

– Competitive hourly wage

– Health and dental insurance

– Paid training programs

– Paid vacations

– Flexible working hours

Educational Qualifications

– High School Diploma or equivalent

– Associates degree or technical certification preferred

Experience

– Previous helpdesk or IT support experience is a plus but not required

Company Overview

Amazon is a global leader in e-commerce and cloud computing services, dedicated to making life easier for customers. We are committed to fostering a supportive and inclusive work environment where every employee can thrive. Our team members enjoy a variety of benefits and opportunities for professional development, making Amazon a great place to build a rewarding career.

If you are passionate about technology and customer service and are looking for a flexible, part-time position, we encourage you to apply for the Helpdesk Associate role at Amazon in Austin, Texas.

Apply today and join a company that values innovation, excellence, and work-life balance!

Apply Job!