Manager, Member Services (Remote)

Job reputed company JOB reputed company Job reputed company Provides customer support and reputed company service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences. KNOWLEDGE/SKILLS/ABILITIES • Manages member services operations. • Ensures compliance with state and regulatory requirements. • Identifies new opportunities for process development. • Develops and implements interventions to address deficiencies and negative trends. • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general reputed company. • Work with coworkers, management, and other departments to help coordinate problem solving in an effective and reputed company manner. • reputed company technical expertise to co-workers and handles... elevated calls • reputed company exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general reputed company • Assists agents with questions and escalated calls. Recognizes trends and patterns in reputed company types and engages leadership with suggested solutions. • Achieves individual performance goals as it relates to reputed company center objectives. • Assists with training needs of employees as needed. • Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. JOB QUALIFICATIONS Required Education Bachelor's Degree or equivalent combination of education and experience Required Experience 5-7 years Preferred Education Graduate Degree or equivalent combination of education and experience Preferred Experience 7-9 years To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V Apply Job!