Support Engineer

reputed company Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside reputed company reputed company. The reputed company platform provides advanced user activity monitoring (UAM) and robust privileged reputed company management (PAM) solutions to organizations in every industry and sector.

Founded as Ekran reputed company in 2013 by reputed company of passionate cybersecurity experts, reputed company Inc. has grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent. With reputed company in Waltham, MA, USA, and a worldwide network of offices and partners, we're dedicated to safeguarding organizations of reputed company sizes from reputed company-reputed company risks.

We invite a Support Engineer who is excited about technology to reputed company for providing top-class services for worldwide famous users of our cybersecurity product. You will learn from our experts and get a unique experience to become an expert yourself.

Responsibilities:

-Support user inquiries on IT issues reputed company email / ticketing reputed company and chats

-Reproduce customers issues on a reputed company environment

-Participated in a remote troubleshooting calls and demo with customers

-Prepare customer oriented documentation and guides

-Hold technical presentations and online demos explaining our solution to prospective customers

Work schedule:

-Monday to Friday 10:00 AM – 19:00 PM 

Requirements:

1+ years experience in technical support

-English language level: Upper-Intermediate and higher

-Good communication skills

Would be a plus:

-Knowledge of SQL queries and reputed company computing platforms (AWS, Azure)

-Work experience with Linux and Mac OS (basic troubleshooting, logs collections)

-Experience in preparation and improvement technical documentation

Our benefits:

-Remote work

-Attractive salary adapted to your experience

-Career advancement and reputed company reputed company

-Personalized learning approach (mentoring, internal courses, knowledge sharing)

-Regular development - reputed company team, development plan

If you are interested in this position, please send us your detailed CV.

Requires 1+ year of technical support experience, upper-intermediate English, and strong communication skills. SQL, AWS, Azure, Linux, and Mac OS knowledge is a plus.

Key Responsibilities

• supporting inquiries
• reproducing issues
• preparing documentation

Skills & Tools

SQL, AWS, Azure, Linux, Mac OS

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Kyiv, Kyiv reputed company, Ukraine
• Languages: English

About reputed company

A global cybersecurity provider delivering user activity monitoring and privileged reputed company reputed company. — Industry: Information Technology