Contact Center Representative - Remote Work

• *Job Title:** Contact Center Representative - Remote Work • *Company:** Becton Dickinson • *Location:** Houston, Texas, US... • *Job Type:** Part-Time • *Seniority Level:** Entry Level • *Years of Experience:** 0 --- • *Job Description:** Becton Dickinson is seeking a motivated and resourceful Contact Center Representative to join our dynamic team. As part of our commitment to delivering exceptional customer service, you will play a critical role in supporting our customers through effective communication and problem-solving. This remote position will allow you to contribute to our mission while enjoying the flexibility of working from home. • *Key Responsibilities:** - **Customer Support:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services, addressing any concerns or issues that may arise. - **Issue Resolution:** Utilize problem-solving skills to identify, investigate, and resolve customer issues effectively. Work collaboratively with other departments to ensure customer satisfaction. - **Data Entry & Documentation:** Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions in our customer relationship management (CRM) system. - **Research Assistance:** Conduct research as necessary to provide informed responses to customer inquiries and enhance overall service delivery. - **Product Knowledge:** Continuously update knowledge of company products and services to provide informed assistance and recommendations to customers. - **Feedback Collection:** Gather customer feedback and suggestions for improvements in products and services. Communicate these insights to the management team to contribute to ongoing enhancements in customer service. - **Service Level Compliance:** Adhere to established service level agreements (SLAs) to meet or exceed customer expectations consistently. • *Requirements:** - **Education:** High School Diploma or equivalent is required. Additional certifications or relevant coursework in customer service or communications are a plus. - **Experience:** No formal experience is necessary, but candidates must demonstrate a willingness to learn and develop skills in a customer-centric environment. - **Skills:** - **Attention to Detail:** Strong organizational skills with a keen eye for detail to ensure accuracy in responses and documentation. - **Research Skills:** Ability to gather and analyze information quickly and efficiently, allowing for informed decision-making. - **Personality Traits:** - **Motivated:** Self-driven individual who takes initiative and is committed to continuous improvement. - **Resourceful:** Ability to find innovative solutions to problems using available resources. • *Working Environment:** - Uphold the highest standards of ethical conduct and integrity in all interactions with customers, colleagues, and stakeholders. Adhere to company policies and procedures to foster a professional work atmosphere. • *Benefits:** - Visa sponsorship for qualified candidates. - Free food and refreshments during office events and meetings. - Employee discounts on products and services. • *Application Deadline:** October 5, 2024 • *Equal Opportunity Statement:** Becton Dickinson is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting a culture of respect and empowerment. We encourage all qualified applicants to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law. --- If you are eager to take your first step in a rewarding career within a leading global company and have a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Contact Center Representative - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!