Business Systems Analyst

Job Description Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areas. They act as a liaison representing their department and the processes and... workings within it to develop effective technical solutions and minimize operational and system/application impacts. Supports IT with problem resolution, testing, software upgrades and related projects as needed. Technical Support/Business Expertise • Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals. • Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment • Provide ongoing user support for ad hoc questions, inquiries, and service requests. • Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis. Issue Resolution • Resolve medium, moderately complex production issues by: • Performing initial triage for severity and business impact of system/application failures. • Troubleshooting and analyzing to determine root cause of issues • Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met. • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies. • Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities Project/Program Support • Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application. • May act as Business Lead/Coordinator on moderate single area/department projects. Business Testing • Coordinate testing plans with Business area and IT • Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements • Document and may, in some cases, execute test plans and scenarios • Analyze and verify testing results for accuracy, relevance and completeness • Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc. • Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed. System Configuration • Configure and maintain moderately critical system tables and data elements across multiple system environments • Analyze, develop and implement configuration changes to improve system performance and user efficiency • Monitor configuration for accuracy and compliance to change control processes. What You Bring • Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field. • In lieu of degree, 5+ years of experience in related field. Nice to Have • Facets Claims experience. • Documentation experience. • SQL experience preferred. • Knowledge running scripts. • Advanced knowledge in Excel • Ability to Collaborate and work in a fast-paced environment. • Please Note: The posted salary range represents the overall earning potential for this role, but may not reflect the specific hiring range for new employees. Salary Range $61,900.00 - $99,000.00 Apply Job!