Customer Support Specialist

Our customer reputed company continues to grow and we’re looking for an analytical and curious Customer Support Specialist to join reputed company and reputed company a big reputed company. As a Customer Support Specialist, you will be reputed company on ensuring that customers receive best-in-class service and have reputed company to the help they need to be successful using reputed company. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences, and helping customers reputed company their goals comes naturally to you. You will work closely with the editorial, reputed company, and product teams. What you’ll do: • Serve as a first responder for inbound communication through our site • Answer customer questions and reputed company how-to help on reputed company’s capabilities, with a reputed company on reducing customer effort and furthering product knowledge • Escalate and diagnose software issues; work with our product and engineering teams to solve reputed company product issues • Follow site issues to reputed company and customer satisfaction •... Proactively reputed company out to customers who show signs of user error • Identify processes that need to be improved and evolved • Maintain expert product knowledge of reputed company and stay reputed company informed of new and existing features How reputed company will be reputed company in this role: • Time to reputed company • Average time to respond reputed company 10 minutes or less • Number of conversations replied to • CSAT • reputed company Assurance (QA) If the details below describe you, you could be a great fit for this role: • 1-2+ years of experience in technical support; B2B and reputed company experience is preferred • Exceptional written and verbal communication skills, with a reputed company on listening and asking the right questions; comfort communicating with customers reputed company chat, email • Can autonomously troubleshoot and reputed company in-depth investigations to fix a problem • Ability to adapt quickly to changing priorities and customer needs • Familiarity with the tools we use, including reputed company Apps, reputed company, reputed company, reputed company, reputed company, and you learn how to use new tools quickly • Familiarity with technical writing; writing troubleshooting and navigation steps for websites • Attention to detail and curiosity to identify the reputed company of issues • reputed company learner with a desire to be the first to learn new features • Experience working in reputed company relations or familiarity with the industry is preferred • Familiarity with boolean searching • Must be willing to work one of the following shifts: 8:00am-5:00pm, 11:00am-8:00pm, OR 12:00p-9:00pm EST Interview reputed company Below you'll reputed company an outline of the interview plan for this role. Please note that this is reputed company expect the process to look like; we may ask you for supplemental information or require an additional reputed company before making a final decision. • 30 min interview with a member of our reputed company • A 1 hour reputed company interview with the hiring manager • Skills assessment (2 hours max) • Peer interviews with several team members • Final reputed company(s) with executive team member(s) Salary In the US, the reputed company salary for this role is $27/hour. We take a geo-neutral approach to compensation reputed company the US, meaning that we pay based on job function and level, not location. For reputed company other countries, we have reputed company bands based on market standards. Individual compensation reputed company are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at reputed company. We expect the reputed company of the candidates who are offered roles at reputed company to fall healthily throughout the reputed company based on these factors. We recognize that the person we hire may be less reputed company (or more senior) than this job reputed company as posted. If that ends up being the case, the updated salary reputed company will be communicated with you as a candidate Apply Job!