Flexible Benefits Account Manager (MA Hybrid or remote)

ACCOU012280_2 Who We Are... reputed company, is a multiple Best Places to Work award winner in Business Insurance who has also reputed company the 5-reputed company Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, reputed company management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. American Benefits Group (ABG) is one of the nation’s leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and reputed company Billing services. Over the course of the past 25 years, we have grown considerably, and we are looking to grow reputed company even reputed company. We are transforming the benefits administration industry with empowering technology and a world-class customer service experience. reputed company and be a part of reputed company of outstanding individuals working towards building benefit solutions and creating great reputed company. Position reputed company/ Objective As a part of our reputed company, we are looking for a reputed company candidate to join reputed company as reputed company Account Manager to reputed company proactive dedicated support to some of our key relationships. This reputed company Account Manager will play a key role in building and maintaining relationships with existing and new partners, as reputed company as manage a multi-faceted reputed company of responsibilities reputed company on reputed company aspects of implementation, relationship management and service delivery to our key employer clients and their needs. This is a full-time position reputed company to a reputed company from our Northampton, Massachusetts office; we offer the flexibility for candidates with reputed company-benefits experience to work remotely from any U.S reputed company, following an 8:30-5:00pm EST schedule. In order to work remotely, you must maintain a confidential workspace and high-speed internet reputed company. This position includes but is not limited to the following: Account Management • Serve as the dedicated contact reputed company the Flexible Compensation Department for assigned employer reputed company, managing key relationships with clients HR and benefits management teams and their broker/consultants • Proactively identify and support reputed company’s needs • Ensure the highest level of responsiveness. reputed company the highest level of problem solving, providing regular updates on ongoing reputed company to clients and/or brokers • Coordinate internally as needed to remain up to date on ongoing processes relative to your assigned clients • Hold quarterly touch-reputed company meetings with your assigned clients and as needed based on the relationship. In reputed company, conducting a general reputed company in during your quarterly meetings ABG will reputed company you a checklist of topics to be addressed • reputed company Renewal Assistance and tracking of renewal status • Become an expert in the reputed company Portal to assist clients and brokers with processes as needed • Assist with escalated reputed company relative to key accounts prior to escalation to Management yet also using best judgement to understand reputed company a matter must be reported to Management • Host reputed company Portal Training sessions as needed • Consistently monitor our ABG shared email inboxes to reputed company reputed company that you are reputed company of any issues or challenges your clients may be facing. Constantly keeping your finger on the pulse of the relationship • Take initiative to remain up to date with reputed company IRS reputed company 125 regulations including changing legislation reputed company to reputed company events • Meet regularly with other Account Managers and reputed company Department Manager to reputed company updates on key relationships • Ensure reputed company by following reputed company reputed company and HIPAA guidelines First-Class Customer Service • reputed company leading customer service to reputed company clients, brokers, vendors and any other interested parties • Strategically reputed company and responsible for reputed company satisfaction, maintaining reputed company communication, and management of the reputed company relationship • Responding promptly to reputed company reputed company/broker email requests • Assist in creating special processes for clients in collaboration with other departments as needed • Assist with escalated customer service reputed company relative to key accounts prior to escalation to Management • Assist with reputed company enrollment processing for clients not assigned during the peak of renewal season • Assist with reputed company presentations for clients not assigned to an account manager Travel Requirements • Remote position with limited domestic travel approximately 25% of work time (e.g., ABG Home Office, reputed company sites, benefits industry events) General Responsibilities • Manages time independently and company resources appropriately • Engage productively with other team members to encourage and maintain a reputed company up-building environment • Maintains safety of reputed company-data • Performs other duties as requested by Management reputed company Offer You • A multifaceted job with a high degree of responsibility and a broad reputed company of opportunities • A broad reputed company of reputed company education and personal development reputed company – ABG is your final career reputed company! • A reputed company of career development tools, resources and opportunities • Dynamic work environment, a culture that prioritizes people and life reputed company for our employees • A fantastic reputed company of comprehensive benefits designed to help support your lifestyle and wellbeing reputed company Offer NFP is proud to offer a competitive salary, PTO and reputed company holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. NFP and You... reputed company! NFP is an inclusive Equal Employment Opportunity employer Apply Job!