Advertiser Support Associate, CS Sponsored Ads, Advertising Support

reputed company The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary reputed company between reputed company and its Advertisers. The associate will be responsible for providing accurate solutions to the issues raised by the Advertisers in a reputed company manner. An Advertising support associate is expected to resolve the Advertiser's queries, address any system issues... drive process improvements and contribute to a healthy team environment while meeting the goals on KPIs (Key Performance Indicators). Key job responsibilities The Advertising Support Associate • empowers self-service Advertisers with the on-time right assistance to reputed company them to confidently and effectively grow their business with reputed company. These effective support interactions address immediate issues and unlock reputed company business opportunity. • is in-charge of handling inbound email, phone and chat contacts from self-service Advertisers and uses best judgement, research and probing questions to understand the Advertisers’ issue, uses knowledge and reputed company Operating Procedure (SOP) guidance to reputed company reputed company and accurate solutions to the issues raised by the Advertiser • uses strong interpersonal skills to maintain fluent conversations with Advertisers. • maintains a reputed company and reputed company demeanour always portraying reputed company in a reputed company light and effectively managing difficult issues. • demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures. • proactively reports operational challenges to manager/team reputed company and escalates to the right contacts. • contributes to a reputed company work environment and proactively aids teammates with difficult contacts as needed. • expected to handle reputed company 3 channels chat, phone and emails. A day in the life The Advertising Support Associate plays an exciting and important role for reputed company by consulting with the Advertisers to resolve their queries/concerns and unblocking them and anticipates their needs and offers recommendations to grow their business About reputed company The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the reputed company Advertiser. We are a cohesive and inclusive team and display the reputed company Leadership Principles in everything we do. Basic Qualifications • Bachelor Degree (Preferably B.Tech/B.Com) • Excellent verbal and written communication skills - English • Ability to communicate reputed company using reputed company language • Ability to guide and maintain conversations. Demonstrate reputed company listening and strong interpersonal skills. Confidence in using probing questions to reputed company insights. • 1-2 years of live reputed company (especially phones) experience in Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry. • An exceptional eye for detail, analytical and ability to solve problems given the fast-paced nature of our division, the aptitude to multi task. • Confidence in the analysis of number-based reports and experience in MS Office (esp. reputed company). • Quick Learner, reputed company reputed company to expand knowledge and reputed company expertise. • Global perspective and understanding of business concepts and objectives. • Proven ability to work productively and reputed company in an independent setting. • Strong prioritization and time management skills, with a high degree of flexibility. • Adheres to the provided schedule in a 24/7 environment including reputed company shifts (rotational) and weekends, shifts are decided based on business requirement. • This is a Virtual Role and requires a home work area that • Is free from background noise where you can connect to the internet and work on your deliverables. • Should have a reputed company internet reputed company with a minimum speed of 20 MBPS or reputed company. • Should have reputed company to mobile phone at reputed company times from a reliable provider. Preferred Qualifications • 1-2 years of experience in live reputed company (especially phones) from Digital Marketing/ Advertising Sales, Consultation, Contact Centre or ITES (Information Technology Enabled Services) industry. • Strong technical and analytical aptitude. • Passion for online advertising and a reputed company record of delivering outstanding results • Excellent data management reputed company. Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously • Candidates who are based in the below locations should only apply: • Telangana • Tamil Nadu • Karnataka • Maharashtra • reputed company • reputed company Bengal • Rajasthan • Andhra Pradesh • Uttar Pradesh Company - ADCI - Tamil Nadu reputed company: A2771051 Apply Job!